Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

CASANDRA CHAVIRA

Buckeye,AZ

Summary

Experienced healthcare professional prepared for Care Technician role. Skilled in patient care, medical procedures, and healthcare technology. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Highly valued for compassion, communication skills, and problem-solving abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Donor Care Tech II

Vitalant
04.2021 - 05.2025
  • Administered donor care procedures, ensuring adherence to safety protocols and best practices.
  • Monitored vital signs, documenting changes to maintain accurate health records.
  • Assisted in blood collection processes, utilizing phlebotomy techniques to ensure patient comfort.
  • Collaborated with our donor care team to improve operational workflows and enhance patient experiences.
  • Conducted routine equipment checks for proper functioning, reducing risks associated with faulty devices.
  • Developed rapport with continued donors, fostering trust through consistency in quality care provision.
  • Improved donor satisfaction by addressing concerns and answering questions in a timely manner.
  • Enhanced donor comfort by providing attentive and compassionate care.
  • Contributed valuable input during interdisciplinary meetings discussing individualized care plans, emphasizing the importance of donor-centered care.
  • Trained junior staff on care protocols, promoting knowledge sharing and skill development.
  • Participated in ongoing training sessions to stay updated on latest best practices in donor care techniques.
  • Implemented process improvements that streamlined operations and increased efficiency in unit tasks.
  • Documented donor interactions thoroughly in electronic medical records system, maintaining accurate records for future reference.
  • Led initiatives to optimize inventory management of medical supplies, reducing waste and costs.
  • Mentored new technicians in care responsibilities, fostering a culture of excellence and teamwork.
  • Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
  • Monitored vital signs and reported any abnormalities to the provider on call, promoting prompt medical intervention when necessary.

Medical Assistant

Banner MD Anderson
05.2020 - 03.2021


  • Breast Oncology, Plastics, Colo-Rectal, Med Onc. and Thoracic
  • Performed genetics testing for a more accurate plan/treatment
  • COVID-19 screening all patients
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Coordinated appointment schedules, optimizing workflow to enhance patient access to care.

Medical Assistant

Mayo Clinic
09.2019 - 05.2020


  • Assisted healthcare providers with examinations, procedures, and patient education initiatives.
  • Administered patient care and support in accordance with established protocols and best practices.
  • Managed electronic health records, ensuring accuracy and confidentiality of patient information.
  • Trained new staff on clinical procedures and office protocols to ensure consistency in service delivery.
  • Coordinated appointment schedules, optimizing workflow to enhance patient access to care.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant

Mayo Clinic (Externship) Rotation
04.2019 - 05.2019
  • Called patients to verify their information to become a living kidney donor.
  • Maintained HIPPA policies
  • Requested records from other facilities
  • Completed referrals for kidney recipients
  • Updated patient information; Linked donor to recipient, made sure questionnaires were completed.
  • Attended selection committee
  • Printed labels
  • Submitted fax requests
  • Created donor packet along with Privacy forms and education for the patient Ear, Nose, Throat (ENT) Department
  • Prepare exam rooms for the day
  • Room patients, update Medication/Allergy list, Chief Complaint for visit
  • Obtained vitals
  • Submit orders for photography, X-Ray, CT scan and MRI
  • Complete biopsy sample and submit to lab
  • Properly clean exam room after procedure, along with preparing instruments to be sanitized
  • Assisted in patient procedures; TEP change out, Sinus debridement, Swallow study, Removal of staples and Ear wax removal Hematology/Oncology (Hem/Onc) Department
  • Roomed patients, verified the correct patient
  • Obtained vitals, documented vitals into patient chart
  • Verified the reason for the visit
  • Verified right medication/dosage per patient
  • Scanned medication into patient chart
  • Administered injections; Intramuscular, Subcutaneous, Dorsogluteal, Ventrogluteal and Deltoid
  • Cleaned/Disinfected exam room after each patient
  • Discarded materials in right containers
  • Restocked materials for Chemotherapy and Injection room

Sales Associate/Supervisor

Paradis Lagade’re
06.2017 - 10.2017
  • Retail supervisor/team leader in charge of up to 5 personnel in 3 stores
  • Cash handling experience (cash, debit/credit, and bank deposits) $0-$1,000.00
  • Inventory-Restocking and reordering
  • Maintained store appearances according to brand
  • Adjust store inventory to follow the flow of customer’s wants and needs

Detention Officer

Maricopa County Sheriff’s Office
09.2012 - 03.2017
  • 4+ years’ experience as a Detention Officer working in inmate intake, outprocessing, extraditions, daily operations, monitored legal visitation, and supervised housing security
  • Monitored/supervised group inmate recreation activities including basketball and card/board games and enforced department rules and regulations
  • Telephone Inquiries (Handled inbound and outbound calls)
  • Maintained confidentiality and privacy with counseling and personnel actions
  • Typing skills of up to 35 words per minute with less than a 5% error rate
  • Adept at balancing multiple tasks with a friendly, courteous manner
  • Worked a fast-paced team environment

Truck Driver/Heavy Equipment Operator

U. S. Army National Guard
05.2006 - 05.2014
  • Conducted briefings and communication at all levels
  • Training, teamwork, & leadership
  • Operate all wheel vehicles (2.5 ton, 5 ton, Caiman, Dump truck, Scraper, Bobcat, Forklift, Semi ) and equipment over varied terrain and roadways
  • Manage load, unload, and safety of personnel being transported
  • Oversee and check proper loading and unloading of cargo on vehicles and trailers (up to 3,000lbs.)
  • Employ convoy defense techniques
  • Identify, correct or report all vehicle deficiencies
  • Prepare vehicle for movement/shipment by air, rail or vessel

Education

Medical Assistant -

SouthWest Skill Center-GateWay Community College
Avondale
07.2019

Intro Microsoft programs -

University of Maryland University College

High School Diploma -

Alhambra High School
Phoenix, AZ
05.2005

Skills

  • Driving (Class B CDL)
  • Eprogresa
  • Fresenius
  • Concur
  • Medical Software- Epic
  • Soft ID
  • Accounting Software
  • Cerner
  • Edit Life
  • Censitrac
  • Computer proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook) Google Docs
  • OSHA training
  • Phlebotomist
  • Educational Trained
  • 15 years’ experience providing excellent customer service
  • Patient care
  • Basic life support
  • Vital signs monitoring
  • HIPAA compliance
  • Healthcare software
  • Clinical documentation
  • Patient monitoring
  • Immunization administration
  • Laboratory procedures
  • Specimen collection
  • Medication administration
  • Healthcare ethics
  • ADL assistance
  • Clinical support
  • Equipment preparation
  • Strong work ethic
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Direct patient care
  • Active listening
  • Patient safety
  • Adaptability and flexibility
  • Punctual and dependable
  • Decision-making
  • Patient education
  • Self-driven and motivated
  • Recordkeeping and documentation
  • Patient observation
  • Relationship building
  • Task prioritization
  • Infection control
  • Medical terminology
  • Coaching and mentoring
  • Interpersonal skills
  • Analytical thinking
  • Goal setting
  • Appointment scheduling
  • Patient services
  • Professionalism
  • Professional bedside manner
  • Medical history documentation
  • Payment processing
  • Staff supervision
  • Written communication
  • Medical history review

Accomplishments

  • United States Army National Guard: Honorable Discharge
  • Army Commendation Medal
  • Overseas Service Medal
  • Achievement Medal
  • Completed Medical Assistant program with GateWay Community College- Southwest Skill Center
  • Member of Medical Assistant Advisory Board
  • Sunshine Committee (Mayo)
  • UAB Board (Mayo)
  • Naval Sea Cadets
  • Operation Restoring Veterans Hope

Certification

  • BLS Basic life support
  • First Aid
  • Registered Medical Assistant (RMA)

Timeline

Donor Care Tech II

Vitalant
04.2021 - 05.2025

Medical Assistant

Banner MD Anderson
05.2020 - 03.2021

Medical Assistant

Mayo Clinic
09.2019 - 05.2020

Medical Assistant

Mayo Clinic (Externship) Rotation
04.2019 - 05.2019

Sales Associate/Supervisor

Paradis Lagade’re
06.2017 - 10.2017

Detention Officer

Maricopa County Sheriff’s Office
09.2012 - 03.2017

Truck Driver/Heavy Equipment Operator

U. S. Army National Guard
05.2006 - 05.2014

Medical Assistant -

SouthWest Skill Center-GateWay Community College

Intro Microsoft programs -

University of Maryland University College

High School Diploma -

Alhambra High School

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CASANDRA CHAVIRA