Highly-motivated employee with desire to take on new challenges. Embodies a strong work ethic, is adaptable, and has exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Barista
Noble Ground Coffee
Chandler
08.2024 - 01.2025
Responsible for making various espresso and tea beverages in a timely manner, maintaining cleanliness of the store, providing exceptional customer service to customers, providing guidance to baristas, counting and monitoring cash intake, opening and closing the store alone, and assisting any customers who are potentially dissatisfied in a polite and respectful manner.
Front Desk Representative
Americana Motor Hotel
Flagstaff
05.2024 - 08.2024
Responsible for greeting guests in a friendly manner, checking guests in and out, using problem solving to fix reservations and system issues, providing guests recommendations for food and activities, filing daily reports, and addressing guest requests in a timely fashion.
Night Auditor
Hilton Home2 Suites
Chandler
09.2022 - 12.2023
Solely responsible for manually switching the date in the system every night, using problem solving to fix system and reservation errors, providing a positive and efficient check in to our late arrival guests, printing and filing reports, assisting with the preparation of breakfast, and maintaining the security of the guests and the property as the only employee on shift.
Front Desk Representative
Hilton Home2 Suites
Chandler
07.2022 - 09.2022
Responsible for checking guests in and out of their rooms, creating reservations and modifying them when needed to ensure a smooth check-in process, addressing issues with reservations as needed, communicating necessary information to other departments, and creating a warm and welcoming environment for the guests through genuine conversation and care.
Barista
Starbucks
Chandler
05.2022 - 09.2022
Responsible for greeting and connecting with customers, providing quality conversation, making up to 60 drinks an hour, handling cash and credit transactions, working with a sense of urgency, and more.
Cashier
Shell Flagstaff One Stop
Flagstaff
10.2021 - 03.2022
Responsible for checking out customers' items, providing quality conversation, and restocking items such as juice, energy drinks, and liquor.
Hostess
CHoP Steakhouse
Chandler
12.2019 - 03.2020
Responsible for greeting and seating guests/customers, creating detailed seating charts, answering the phone for reservations and/or questions, and bussing tables when extra help was needed.
Barista
Dutch Bros. Coffee
Chandler
06.2018 - 09.2019
Responsible for making up to 100 drinks an hour, communicating with and taking orders from customers through the drive through and the outside line, maintaining cleanliness of the store, and maintaining a sense of urgency while completing these duties.
Cashier
YoLove Frozen Yogurt
Chandler
08.2016 - 05.2018
Responsible for working the cash register, assisting customers, cleaning and filling machines, and maintaining overall cleanliness of the store alone.
Education
Certificate - Medical Assisting
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
09-2025
Some College (No Degree) - Social Work
Northern Arizona University
Flagstaff, AZ
Skills
People oriented
Sense of urgency
Communication skills
Positive and professional attitude
Motivation to succeed
Vital signs
Ear Lavage
Patient coaching
Languages
English
Spanish
Accomplishments
Jessie Palacio Student Leadership Award - May 2025
Certification
AHA CPR/BLS Certificate - Exp. 11/2026
Fingerprint Clearance Card
References
References available upon request.
Timeline
Lead Barista
Noble Ground Coffee
08.2024 - 01.2025
Front Desk Representative
Americana Motor Hotel
05.2024 - 08.2024
Night Auditor
Hilton Home2 Suites
09.2022 - 12.2023
Front Desk Representative
Hilton Home2 Suites
07.2022 - 09.2022
Barista
Starbucks
05.2022 - 09.2022
Cashier
Shell Flagstaff One Stop
10.2021 - 03.2022
Hostess
CHoP Steakhouse
12.2019 - 03.2020
Barista
Dutch Bros. Coffee
06.2018 - 09.2019
Cashier
YoLove Frozen Yogurt
08.2016 - 05.2018
Certificate - Medical Assisting
Maricopa Community Colleges, Gateway Community College