Casey Neumann
Peoria
Summary
Accomplished Dual Store Manager at Marsoner, INC, adept in sales management and problem-solving, significantly reduced shrinkage rates and boosted customer satisfaction. Skilled in merchandise planning and fostering teamwork, I consistently exceeded sales targets, achieving operational efficiency and employee loyalty.
Overview
10
10
years of professional experience
Work History
Dual Store Manager
Marsoner, INC
03.2021 - Current
- Conducted regular performance evaluations of staff members, identifying strengths and weaknesses while offering constructive feedback for improvement opportunities.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across both store locations.
- Coordinated seasonal promotions effectively by collaborating with marketing teams to create eye-catching displays that enticed customers into making purchases during peak selling periods.
- Streamlined store operations for increased efficiency, resulting in higher profits and lower overhead costs.
- Set achievable yet challenging sales targets for each store location, motivating employees to strive towards reaching their goals consistently.
- Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
- Enhanced employee morale with regular feedback sessions and team-building activities, leading to a decrease in turnover rates.
- Oversaw store layout design changes to create a more appealing shopping experience for customers and maximize sales floor space utilization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
General Manager
Simon Express
06.2015 - 10.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Cosmetology - Cosmetology
Regency Beauty Institute
10217 N Metro Pkwy03-2013
High School Diploma -
Cactus High School
6330 W Greenway Rd05-2011
Skills
- Store operations
- Employee scheduling
- Merchandise planning
- Sales management
- Sales analysis
- Recruitment and hiring
- Performance analysis
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Dual Store Manager
Marsoner, INC
03.2021 - Current
General Manager
Simon Express
06.2015 - 10.2020
Cosmetology - Cosmetology
Regency Beauty Institute
High School Diploma -
Cactus High School
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