Casey Schmerda
Phoenix
Summary
Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.
Overview
5
5
years of professional experience
Work History
Account Executive
Loadsmith
05.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
SMB Sales Representative
Coyote Logistics
10.2021 - 04.2022
- Developed and managed strong and growing pipelines of prospective small business customers.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Coordinated with customer operations and carrier representative departments and carriers for timely delivery of customer products.
Assistant Property Manager to Property Manager
Absolute Storage Management
06.2020 - 09.2021
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Helped lead property to highest income month on record.
Manager
Rembrant's Coffee House
04.2019 - 12.2019
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Trained and guided team members to maintain high productivity and performance metrics
- Facilitated change management activities for department and staff of 15+ individuals
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Education
Bachelor's Degree - Business Administration
University Of Tennessee
Chattanooga, TN2020
Associates Degree - Business Administration
Columbia State Community College
Franklin, TN2018
Skills
- Skilled in Microsoft Office Programs
- Strong verbal communication
- Team leadership
- Interpersonal and written communication
- Extremely organized
- Self-motivated
Timeline
Account Executive
Loadsmith
05.2022 - Current
SMB Sales Representative
Coyote Logistics
10.2021 - 04.2022
Assistant Property Manager to Property Manager
Absolute Storage Management
06.2020 - 09.2021
Manager
Rembrant's Coffee House
04.2019 - 12.2019
Bachelor's Degree - Business Administration
University Of Tennessee
Associates Degree - Business Administration
Columbia State Community College
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