Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Casie Trevino

Casa Grande

Summary

Diligent worker with solid background in providing exceptional customer service in high-paced environments. Effectively managed guests and collaborated with coworkers staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless guest experience. Professional in multitasking and providing the best course of action where needed.

Overview

5
5
years of professional experience

Work History

Server

Buffalo Wild Wings
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Restaurant Hostess

Buffalo Wild Wings
02.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Server

Cracker Barrell
08.2020 - 12.2021
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Education

High School Diploma -

Casa Grande Union High School
Casa Grande, AZ
05-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Reliability
  • Excellent communication
  • Memory retention
  • Relationship management
  • Multitasking and organization
  • Positive and professional
  • Team player
  • Reliable and responsible
  • Adaptable and flexible

Accomplishments

  • Achieved training position through effectively helping with restaurant flow.
  • Achieved Section Leader within high school band by demonstrating strong work ethic with drive and efficiency.
  • Received promotion at current position by executing strong teamwork skills.

Timeline

Server

Buffalo Wild Wings
02.2022 - Current

Restaurant Hostess

Buffalo Wild Wings
02.2022 - Current

Server

Cracker Barrell
08.2020 - 12.2021

High School Diploma -

Casa Grande Union High School

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Casie Trevino