Detail-oriented Subject Matter Expert with a strong background in compliance, project management, and stakeholder engagement. Recognized for improving processes through data analysis, workflow optimization, and strategic decision making. Known for leading with initiative, collaboration, and a passion for continuous improvement.
"Cass Cabrera has consistently demonstrated exceptional performance, ownership, and a #GoGetIt mindset, contributing significantly to key initiatives and team success.
Cass played a pivotal role in the growth of Electric Vehicle (EV) partnerships through SPOT initiatives. By taking ownership of the process, Cass aided in the review of over 3,000 driver escalations in 2024 to assess eligibility for EV partner programs. This effort resulted in the successful processing of $793K in incentive payouts to 625 drivers. Her dedication and precision in executing this process weekly highlight their reliability and commitment to excellence.
In October, Cass participated in the extensive SSC Revision audit list, an impressive 943 accounts were reviewed in under three days. Completing 24.2% of all cases, Cass’s efficiency and accuracy were crucial in meeting the team’s goals.
Cass continued to excel in December, achieving a remarkable CPH of 15.63, with quality in call campaigns, showcasing their ability to maintain speed and accuracy under pressure.
Additionally, Cass maintained an outstanding 99.89% QA accuracy across all projects over a six-week period, underscoring her unwavering attention to detail and commitment to delivering high-quality results.
Cass’s ability to consistently exceed expectations and drive impactful results makes her an invaluable asset to the team and a true standout contributor.
Thank you, Cass! #GoGetIt"