Cassandra Bushong
El Mirage
Summary
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
24
24
years of professional experience
Work History
Retail Sales Associate Cashier
Dollar Tree Stores
Sun City
10.2024 - 02.2025
- Processed returns and exchanges according to company policies.
- Helped other team members as needed during peak business times.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Stocked shelves and maintained product displays.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Welcomed customers, offering assistance to help find store items.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Operated a cash register to accurately process sales transactions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Cashier Manager
Bed Bath and Beyond Distribution Center
Surprise
02.2017 - 12.2020
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
- Kept store presentable with regular cleaning and organization.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Retail Shift Manager
Kmart
Phoenix
04.2013 - 01.2017
- Managed cash registers, reconciled tills at the end of each shift, and submitted daily reports to management.
- Organized stockroom merchandise, monitored inventory levels, and ensured proper restocking of shelves.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created weekly work schedules for all retail associates based on store needs.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between team members or customers in a professional manner.
Customer Service Representative
Cigna Healthcare
Sun City West
10.2000 - 11.2010
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Wickenburg High School
Wickenburg, AZ05-1998
Skills
- Point-of-sale operation
- Cash handling
- Inventory management
- Customer service
References
References available upon request.
Timeline
Retail Sales Associate Cashier
Dollar Tree Stores
10.2024 - 02.2025
Retail Cashier Manager
Bed Bath and Beyond Distribution Center
02.2017 - 12.2020
Retail Shift Manager
Kmart
04.2013 - 01.2017
Customer Service Representative
Cigna Healthcare
10.2000 - 11.2010
High School Diploma -
Wickenburg High School