CASSANDRA LEVIN
Phoenix
Summary
Detail-oriented Administrative Professional with a strong background in high-volume office, legal, and medical environments. Expertise in streamlining workflows, managing complex scheduling, and providing exceptional client support. Committed to leveraging administrative coordination skills to contribute effectively to a medical or legal office team.
Overview
12
12
years of professional experience
Work History
Disputes Analyst
Alorica Calling Center
Phoenix
03.2025 - 05.2026
- Analyzed and resolved complex client disputes, documented findings to ensure compliance with company policies.
- Managed high-volume client communications, assessed needs and facilitated timely case resolutions.
- Maintained clear and concise case logs, streamlined approval/denial process.
Customer Service Representative
StateServ Medical
Phoenix
08.2022 - 02.2025
- Addressed patient and provider inquiries about equipment availability and alternative solutions, improving overall satisfaction.
- Coordinated medical equipment orders between clinical staff and patients, enhancing service delivery efficiency.
- Maintained accurate patient records and billing information using EMR systems, supporting compliance and streamlined operations.
Front Desk Receptionist / Office Assistant
Mick Levin PLC
Phoenix
12.2020 - 08.2022
- Served as primary point of contact for legal clients, conducting intake and gathering initial case information to facilitate case preparation.
- Delivered administrative support to multiple attorneys by drafting correspondence and organizing filing systems to enhance workflow.
- Managed document distribution and mail processing, ensuring confidentiality and timely delivery of materials.
Cashier
Sprouts Farmers Market
Surprise
12.2019 - 12.2020
- Managed checkout operations in a fast-paced environment, provided exceptional customer service, and organized inventory for efficient restocking.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of products, promotions, and store policies to assist customers.
- Managed cash drawers, ensuring proper handling of cash and change for customers.
Provider Services Representative
UnitedHealth Group
Phoenix
06.2017 - 11.2018
- Processed provider authorizations and addressed patient billing inquiries to support operations in high-volume insurance environment.
- Maintained accurate account records and verified insurance details to ensure compliance and reduce errors.
- Managed provider inquiries to ensure timely and accurate responses.
- Coordinated provider enrollment processes for network participation.
- Assisted in training new representatives on operational procedures.
Sales Representative
TLK GROUP
Phoenix
04.2014 - 05.2016
- Executed outbound/inbound calls, verified account information, and achieved sales targets for service packages.
- Developed strong relationships with clients to understand their needs.
- Conducted product presentations to showcase features and benefits.
- Collaborated with marketing team to create effective sales materials.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZSkills
- Dispute Resolution
- Conflict Resolution
- Claims Processing
- Risk Assessment
- HIPAA Compliance Awareness
- Medical Terminology
- Client Intake
- Database Administration
- Data Analysis
- EMR/CRM Systems
- Microsoft Office Suite
- Adobe Acrobat
- Data Entry
- Appointment Scheduling
- File Management
Core Competencies
Office Management, Appointment Scheduling, File Management, Client Intake, Database Administration, Multi-line Phone Systems, Medical Terminology, Patient Billing & Authorization, HIPAA Compliance Awareness, Legal Correspondence, Debt Collection Negotiation, Microsoft Office Suite (Excel, Outlook, Teams), Adobe Acrobat, EMR/CRM Systems, Data Entry
Timeline
Disputes Analyst
Alorica Calling Center
03.2025 - 05.2026
Customer Service Representative
StateServ Medical
08.2022 - 02.2025
Front Desk Receptionist / Office Assistant
Mick Levin PLC
12.2020 - 08.2022
Cashier
Sprouts Farmers Market
12.2019 - 12.2020
Provider Services Representative
UnitedHealth Group
06.2017 - 11.2018
Sales Representative
TLK GROUP
04.2014 - 05.2016
High School Diploma -
Sunnyslope High School