CASSANDRA O. DOMINGUEZ CALDERON
Glendale
Summary
Committed to creating meaningful and personalized customer experiences that go beyond traditional transactions. Dedicated to building an environment where every customer (new or returning) feels valued, heard, and supported. Dependable professional with over 10 years of experience in customer service, team leadership, and operations. Skilled in mentoring teams, exceeding service expectations, and thriving in fast-paced environments. Known for being adaptable, punctual, and solution-oriented, with a strong commitment to delivering legendary customer experiences.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
Stitch Fix
01.2018 - 07.2025
- Process client orders efficiently while maintaining high quality standards.
- Trained and mentored new team members to support onboarding and role readiness.
- Collaborated cross-functionally with other departments to improve operations.
- Recognized for exceeding daily performance metrics and contributing to team goals.
- Quickly adapted to new tools and processes to support shifting priorities.
- Safely operated pallet jacks (manual and electric) and assisted with loading/unloading of trailers to meet shipping deadlines.
Shift Manager
McDonald's
06.2011 - 02.2018
- Supervised daily operations and ensured smooth shift transitions.
- Delivered consistent, friendly service to customers in a fast-paced environment.
- Managed team members during peak hours to meet customer demands and maintain quality.
- Trained new hires on procedures, safety, and customer interaction.
- Handled customer issues with professionalism and calm under pressure.
Education
High School Diploma -
Apollo High School
Glendale, AZ01.2012
Skills
- - Customer Service & Satisfaction
- - Time Management & Prioritization
- - Team Collaboration
- - Problem Solving & Critical Thinking
- - Staff Training & Coaching
- - Adaptability & Composure Under Pressure
- - Dependability & Punctuality
Timeline
Warehouse Associate
Stitch Fix
01.2018 - 07.2025
Shift Manager
McDonald's
06.2011 - 02.2018
High School Diploma -
Apollo High School
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