Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cassandra Rayrao

Eloy

Summary

Dependable management professional with a proven track record of delivering excellent customer service and satisfaction over 5 years. Highly reliable and motivated to surpass sales quotas and maintain financial accuracy. Possessing exceptional communication and computer skills, dedicated to training and development within the field. Recognized for creating impactful training programs and fostering collaborative learning environments. Reliable team player excelling in adapting to changing needs and driving results through effective leadership and communication. Skilled in curriculum development and conflict resolution, committed to achieving success in all endeavors.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Training Officer

Legion Protection Agency
05.2023 - Current
  • Routinely patrol and monitor construction site for suspicious activity and people
  • Maintain accurate daily records of site deliveries and visiting staff
  • Inform corresponding company of incoming deliveries within a timely manner to ensure efficient flow of site traffic
  • Train new security officers on policy and procedures of the work site
  • Develop written procedures, contact lists, and informational aids for incoming officers
  • Verify authorized vehicles and visitors with main office
  • Secure office buildings containing proprietary information


Assistant Manager

Dollar General
01.2022 - 05.2023
  • Ensured that the merchandise in the store meets company standards and complies with several federal, state, and local regulations
  • Monitored cash and check intake for deposit records, assessing discrepancies from cashiers and change order logs
  • Assisted the store manager in overseeing the daily operations of the store including supervising employees, handling customer complaints, and ensuring that the store is running smoothly
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory and receiving orders to ensure allotted stock on hand was accurate and necessary to business needs

Associate Lead with Keys

PetSmart
06.2020 - 01.2023
  • Manage up to five associates at a time, maintain quality customer service standards, ensure that our shelves are fully stocked with product
  • Lead stocking shifts and unload truck using forklift, take care of all the animals in the store, manage the tills/safe, and open or close the store depending on my shift.

Lead Sales Associate

Dollar General
07.2017 - 03.2020
  • Ensure proper cash handling during customer transactions, delivering deposits and change orders to designated bank, and entering nightly deposits into computer system.
  • Maintain accurate inventory levels by stocking merchandise in correct home and in seasonal displays and by entering vendor invoices correctly into store logs.

Sales Floor Associate

Dollar Tree
07.2014 - 01.2015
  • Provided excellent customer service through proper product placement and ensuring every customer is served with the best welcoming.
  • Able to upsell seasonal and core product by evaluating customer needs through conversation

Education

Central Arizona College
01.2018

High School Diploma -

Vista Grande High School
Casa Grande, AZ
05-2015

Skills

  • POS System knowledge
  • Creating schedules
  • Customer relationship building
  • Effective cash handling
  • Sales and advertising strategy
  • Input and match store and vendor invoice summaries
  • Time management
  • Attention to detail
  • Verbal and written communication

Certification

Arizona Department of Public Safety Unarmed Security Guard Card/ License

Timeline

Field Training Officer

Legion Protection Agency
05.2023 - Current

Assistant Manager

Dollar General
01.2022 - 05.2023

Associate Lead with Keys

PetSmart
06.2020 - 01.2023

Lead Sales Associate

Dollar General
07.2017 - 03.2020

Sales Floor Associate

Dollar Tree
07.2014 - 01.2015

Central Arizona College

High School Diploma -

Vista Grande High School

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Cassandra Rayrao