Cassandra Shifflett
San Tan Valley
Summary
Results-driven Programs Manager with a strong focus on strategic planning and team leadership. Dedicated Correctional Programs Manager specializing in rehabilitative and reentry-focused programming, including education, cognitive-behavioral interventions, and vocational training. Adept at developing and evaluating evidence-based programs that support successful offender reintegration and reduce recidivism. Strong advocate for trauma-informed practices, staff development, and data-driven program improvement within correctional environments.
Overview
14
14
years of professional experience
Work History
Programs Manager
The Geo Group
11.2021 - Current
- Manage and oversee multiple correctional programs including education, cognitive behavioral therapy, vocational training, and reentry services.
- Supervise, train, and evaluate 10+ program staff, counselors, and contracted service providers.
- Supported program implementation by tracking progress and identifying potential roadblocks.
- Adhere to policies, procedures, and schedules in compliance with state, federal, and accreditation standards (e.g., ACA, PREA).
- Coordinate with custody staff, probation/parole, courts, and community organizations to ensure continuity of care upon release.
- Prepare and present reports for executive leadership, auditors, and oversight agencies.
Case Manager
The Geo Group
08.2018 - 11.2021
- Case Management & Reentry Planning
- Inmate Classification & Case Documentation.
- Crisis Intervention & Conflict Resolution.
- Facilitated Changing Offender Behavior Classes.
- Confidential Records Management.
- Community Resource Coordination.
- Policy & Regulatory Compliance
Correctional Officer II
The Geo Group
02.2012 - 08.2018
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular security checks to maintain order and prevent disturbances within the facility.
- Collaborated with law enforcement and emergency response teams during crisis situations.
- Trained new officers on safety procedures, equipment use, and emergency protocols to enhance team effectiveness.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Implemented conflict resolution strategies to de-escalate tense situations among inmates.
Education
GED -
Uxbridge High School
Uxbridge, MASkills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Decision-making
- Team leadership
- Training and development
- Critical thinking
Accomplishments
- Achieved the Continuum of Care Programs Facility of the year in 2024
Timeline
Programs Manager
The Geo Group
11.2021 - Current
Case Manager
The Geo Group
08.2018 - 11.2021
Correctional Officer II
The Geo Group
02.2012 - 08.2018
GED -
Uxbridge High School
The Geo Group Florence West Facility received the COC Programs Facility of the year in 2024
In 2024, The GEO Group – Florence West Facility was honored with the COC Programs Facility of the Year Award. This recognition was awarded based on program quality, staff engagement, compliance, and positive outcomes for participants. I am proud to have been part of the team contributing to this achievement, supporting evidence-based programming and operational standards that align with best practices in corrections and rehabilitation.