Cassandra Stroud
Gilbert
Summary
Professional with robust experience in operational management, prepared to drive efficiency and effectiveness in all areas of work. Strong focus on optimizing processes, leading teams, and delivering results. Skilled in resource allocation, workflow optimization, and problem-solving. Known for adaptability, reliability, and fostering collaborative environment to meet organizational goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Goodwill
Gilbert, AZ
01.2024 - Current
- Manage the store, staff, and customers while hitting KPI's such as headcount, budget, labor, and sales
- Assisted in daily operations to enhance customer service and store efficiency.
- Conduct interviews, hire new staff and conduct onboarding, conduct write ups and terminations
- Write daily reports and track sales, budgets, donations
- Create and manage scheduling over three teams and do so while remaining under budget on hours using Humanity Scheduling
- Train and manage safety of team members using walking forklift
- Manage two onsite trailers and delivery routes to and from my store, ensuring we do not have a product overflow and that we are receiving the necessary inbound
- Open and close the store with or without the necessary HC, set and disarm the alarm, open and close registers and manage the safe count.
- Assisted in managing multiple stores and have supported/directed grand openings
Logistics Manager/Team Manager
Amazon
Phoenix, AZ
01.2020 - 01.2024
- AZA7 Point of Contact for DEA Recovery Process, including site-to-site communications, SOP updates, and training
- Provide support to all delivery stations across North America
- Initiated and reviewed recommendations for SOP improvements, delivering consistent results to the team and customers
- Trained employees in quality auditing and SIM ticketing to aid Amazon delivery stations
- Created and executed Excel calculators for various auditing processes, as well as created SOPs on calculator utilization
- Served as a communications board member, promoting company wide DEI initiatives
- Manage a team of 30-50 warehouse associates, allocating labor, managing rates, inspiring team members, shift planning, receiving freight, and running shifts with between 39k-45k packages per night.
- Manage up to 8 Amazon sites at once, creating shift planning, monitoring labor adherence, communicating with operations about barriers, and tracking inbound freight.
Senior Color Technician
Dunn Edwards Paints
Gilbert, AZ
01.2017 - 01.2021
- Oversaw and supported quality and operational initiatives through streamlining applicant intake and attaining revenue goals and KPIs
- Managed the production area without assistance for a year, completing all tasks, orders, and deliveries while improving customer service and store reputation, in turn bringing in more customers and revenue through organized and efficient work
- Identified, tracked and communicated operational barriers and loss trends to upper-level management and operations, proactively creating solutions through collaboration and functionally resolving exception and operational issues
- Saved the company over $6,000,000 in potential losses by creating and launching a product-savings system
- Developed long-lasting relationships with clients through exceptional customer service and attention to detail in color consultations
Shift Leader/Kitchen Supervisor
Barros
Gilbert, AZ
01.2014 - 01.2020
- Supervised and supported quality and operational initiatives, meeting or exceeding all team productivity goals, revenue goals, and KPI
- Performed station quality control and analyzed metrics, ensuring continued consumer trust and satisfaction
- Coached new employees in quality control to ensure team quality metrics were achieved
- Identified, tracked and communicated operational barriers and loss trends to upper-level management and operations, proactively creating solutions through collaboration and functionally resolving exception and operational issues
- Increased district-wide benchmarks by traveled to other stores and retraining teams as needed
- Managed a team of 10-15 associates through a fast paced kitchen environment, handling orders, expediting, and managing delivery routes
Education
High School Diploma -
Mesquite High School
05-2015
Skills
- Communication
- Leadership
- Team and Project Management
- Lean/Six Sigma
- Problem Solving
- Root Cause Analysis
- Microsoft Proficient
- Analytical Reasoning
- Staff training and development
- Retail operations management
- Hiring and training
- Scheduling and coordinating
Accomplishments
- Invented the DEA Recovery Audit Process Platform, resulting in 95% reduction in standard work misses
- Onboarded over 500 new hires with a 90% retention rate
- Implemented waste reduction programs, saving over $300,000 in losses for one store, and transpiring into over $6,000,000 savings within the first year and implemented company wide
- Maintained high performance and exceeded company benchmarks while upholding quality assurance throughout the district
Timeline
Assistant Manager
Goodwill
01.2024 - Current
Logistics Manager/Team Manager
Amazon
01.2020 - 01.2024
Senior Color Technician
Dunn Edwards Paints
01.2017 - 01.2021
Shift Leader/Kitchen Supervisor
Barros
01.2014 - 01.2020
High School Diploma -
Mesquite High School