Cassandra Williams
Glendale
Summary
Results-driven professional with experience in process improvement and safety management. Skilled in problem-solving and task delegation, consistently achieving operational efficiency and maintaining high standards of customer satisfaction.
Overview
21
21
years of professional experience
Work History
Shift Leader
Integrity Staffing Solutions Inc.
Phoenix
2026.03 - Current
- Supervised team of 6 during daily shifts, ensuring efficient operation and customer satisfaction.
- Maintained organized work environment by effectively delegating tasks to staff.
- Delegated tasks to employees and monitored activities and task completion.
- Promoted teamwork to improve employee morale and productivity. productivity.
- Fostered team-oriented environment to boost morale and drive
CDL Truck Driver
May Trucking
Phoenix
2024.03 - 2025.03
- Operated commercial vehicles safely across designated routes.
- Adhered to all federal and state transportation laws while driving long distances.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted pre-trip and post-trip vehicle inspections to ensure safety compliance.
- Maintained accurate logs of driving hours and mileage.
- Communicated effectively with dispatch regarding route changes and delivery schedules.
- Delivered on-time shipments and resolved customer issues, enhancing overall service satisfaction.
Process Assistant
Amazon merch
Phoenix
2022.05 - 2024.03
- Implemented process improvements to enhance operational efficiency.
- Identified areas for improvement and recommended solutions to streamline processes.
- Monitored daily operations and ensured compliance with safety standards.
- Supported team members in resolving process-related issues to maintain workflow continuity.
- Processed orders and managed inventory levels to ensure timely fulfillment.
Warehouse Forklift Operator
Amazon PHX7
Phoenix
2013.06 - 2022.05
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Loaded and unloaded trucks, ensuring accurate placement of goods.
- Operated motorized pallet jack to transport goods throughout warehouse.
- Organized goods at loading dock to facilitate quick loading and unloading.
- Supported receiving operations to maintain workflow efficiency.
- Conducted daily pre-shift inspections on forklifts and equipment to ensure operational readiness.
- Organized warehouse floor layout to maximize space utilization and improve accessibility.
- Used handheld scanners for warehouse management system compliance.
- Trained on standing and seated forklifts, reach, clamps, tugger, and pallet movers.
Security Officer
CSC Security
Phoenix
2010.08 - 2013.05
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular inspections of buildings and grounds for potential security risks.
- Coordinated with law enforcement during alarms and emergencies.
- Assisted in training new security personnel on protocols and procedures.
- Verified photo IDs and tickets to allow guests passage.
- Resolved issues promptly to maintain security and safety. and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
- Assisted with crowd control during large events held at the facility.
Mechanic
Dade County Auto pool
Miami
2005.09 - 2009.04
- Inspected, serviced, and repaired brakes, exhaust systems, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Repaired or replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Connected electrical wiring to control panels and electric motors.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Ensured compliance with safety regulations and best practices in the workshop environment.
Education
High School Diploma -
Northside High
Lafayette, LA1983-05
Skills
- Task management
- Process improvement
- Operational efficiency
- Safety management
- Problem solving
- Attention to detail
Timeline
Shift Leader
Integrity Staffing Solutions Inc.
2026.03 - Current
CDL Truck Driver
May Trucking
2024.03 - 2025.03
Process Assistant
Amazon merch
2022.05 - 2024.03
Warehouse Forklift Operator
Amazon PHX7
2013.06 - 2022.05
Security Officer
CSC Security
2010.08 - 2013.05
Mechanic
Dade County Auto pool
2005.09 - 2009.04
High School Diploma -
Northside High