Cassandra Zavala García
Phoenix
Summary
Results-driven Call Representative known for exceptional productivity and efficiency in task completion. Specialize in customer relationship management, conflict resolution, and data entry with an adept ability to navigate complex software systems quickly. Excel in communication, active listening, and problem-solving, ensuring high levels of customer satisfaction and loyalty. You will find me to be a dedicated and loyal medical assistant who is quick to learn and adapts easily to new environments . I enjoy working with the public and am seekers by an opportunity that will allow me to grow personally as well as professionally .
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Call Representative
Signify Health
Phoenix
08.2025 - 12.2025
- Provided customer support through inbound calls and inquiries.
- Resolved client issues by coordinating with internal departments.
- Followed scripts to ensure consistent communication with customers.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Reviewed account and service histories to identify trends and resolve issues.
- Handled escalated calls from other representatives when necessary.
Medical Assistant
Happy Kids Pediatrics
Phoenix
10.2022 - 02.2023
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments effectively.
- Maintained accurate patient records in electronic health systems.
- Supported administrative staff by processing payments.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Filed insurance claims forms in accordance with applicable regulations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Sauté Cook
New York Pizza Department
Phoenix
06.2021 - 02.2022
- Maintained cleanliness and organization of the cooking station consistently.
- Operated kitchen equipment including stoves and sauté pans efficiently.
- Followed food safety guidelines to ensure quality and freshness of meals.
- Communicated with team members to coordinate food preparation tasks effectively.
- Monitored cooking times to achieve optimal flavor and texture consistently.
- Kept inventory of ingredients and reported shortages to kitchen supervisors.
- Followed health code regulations regarding sanitation practices while handling food items during preparation processes.
Team Leader
Schlotzsky's
Phoenix
07.2020 - 02.2021
- Trained new staff on operational procedures and customer service expectations.
- Coordinated daily shift schedules to ensure proper staffing levels.
- Assisted in inventory management and stock replenishment processes.
- Monitored team performance and provided constructive feedback regularly.
- Facilitated effective communication between kitchen and front-of-house staff.
- Ensured compliance with health and safety regulations during operations.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Medical Assistant Certificate - Medical Assistant
UEI College
01.2022 - 10.2022
South Mountain High School
Phoenix, AzSkills
- Customer support
- Patient scheduling
- Electronic health records
- Conflict resolution
- Medical terminology
- Effective communication
- Time management
- Training and development
- Problem solving
- Attention to detail
- Call center customer service
- Complaint resolution
- Call handling
- Language fluency
- CRM software
- Interpersonal skills
- Problem-solving skills
- HIPPA/OSHA Trained
- AHA BLS-CPR / AED Certified
- Autoclave / Infection Control
- Aseptic Technique
- EMR/EHR
- Injections/Venipuncture
- Charting/Referrals
- Front/Back Office Skills
- Patient Intake/Vital signs
- EKG/ECG
- Waived Lab Tests
- Specimen Collection
- Instrument Identification
- Administration of Medication
- Excellent Customer Service
- Managerial Experience
- Microsoft Office Applications
- Medical Coding /Billing
- Appointment Coordination
- Medical Terminology
- Insurance Verifications
Languages
Spanish
Full Professional
English
Professional
Timeline
Call Representative
Signify Health
08.2025 - 12.2025
Medical Assistant
Happy Kids Pediatrics
10.2022 - 02.2023
Medical Assistant Certificate - Medical Assistant
UEI College
01.2022 - 10.2022
Sauté Cook
New York Pizza Department
06.2021 - 02.2022
Team Leader
Schlotzsky's
07.2020 - 02.2021
South Mountain High School