Cassaundra Knight
Mesa
Summary
Customer-oriented restaurant Manager offering over eight years of experience in retail operations, sales, customer service, team leadership and profitability strategies. I’m organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages teams of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
General Manager
Tokyo Joe's
08.2021 - 10.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Five Guys Burger And Fries
01.2018 - 07.2021
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
General Manager
Wing stop
02.2015 - 01.2018
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
Education
Associate of Science - Science Education
Grand Canyon University
Phoenix, AZ08.2023
Skills
- Customer Service
- Cash Management
- Verbal and Written Communication
- Shift Scheduling
- Staff Supervision
- Multitasking and Organization
- Documentation and Reporting
- Inventory Management
- Payroll Management
- Team Building and Leadership
- Employee Supervision and Motivation
- Operations Oversight
- System Design
- Vendor Management
- Data Analytics
Timeline
General Manager
Tokyo Joe's
08.2021 - 10.2024
General Manager
Five Guys Burger And Fries
01.2018 - 07.2021
General Manager
Wing stop
02.2015 - 01.2018
Associate of Science - Science Education
Grand Canyon University
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