CASSIE RICHTER
Surprise
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and phone call services. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in hospital workflow, patient interactions , and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
14
14
years of professional experience
Work History
Pharmacy tech / Medication history
Banner Del E. Webb Medical Center
Sun City West, AZ
09.2022 - 07.2025
- Inpatient Pharmacy tech / Medication history
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information
- Solved problems over the telephone by providing assistance with placing orders for all staff hospital wide
- Performed wide range of operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service during inbound and outbound phone calls
Lead Technician
CVS Pharmacy
Peoria, AZ
03.2012 - 09.2022
- Supervised daily pharmacy operations to ensure compliance with safety and regulatory standards.
- Trained and mentored junior technicians to enhance team performance and service quality.
- Coordinated with healthcare providers to resolve medication-related inquiries effectively.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
Pharmacy technician
CVS Pharmacy
Peoria, AZ
03.2011 - 03.2012
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Diploma - Pharmacy Technician Program
Brookline College
Phoenix, AZ03-2011
Skills
- Excellent Customer Service
- Critical Thinking
- Communication
- Problem Solve
- Detail Oriented
- HIPAA compliance
- Clinical documentation
Timeline
Pharmacy tech / Medication history
Banner Del E. Webb Medical Center
09.2022 - 07.2025
Lead Technician
CVS Pharmacy
03.2012 - 09.2022
Pharmacy technician
CVS Pharmacy
03.2011 - 03.2012
Diploma - Pharmacy Technician Program
Brookline College