Catalina Aguilar
Flagstaff
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
25
25
years of professional experience
Work History
General Manager
Gap Inc
Flagstaff
12.2012 - 02.2024
- Analyze results, identify opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
- Drive profitabilile sales through forecasting and scheduling
- Manage store budget for daily operations in support of the Profit and loss statement
- Build highly productive teams through sourcing, selecting and developing people through coaching and feedback
- Lead the implementation and execution of all standard operating procedures
- Create and inclusive and positive work environment
- Perform sales and service duties
- Ensure all compliance standards are met.
- Used customer feedback for improving operations and building brand loyalty.
Assistant Manager of Merchandising
Gap Inc
Flagstaff
04.2009 - 12.2012
- Analysis of divisions and coming up with a plan to increase product performance
- Perform service leader duties
- Ensure all compliance standards are met
- Displayed appropriate signage for products and sales promotions
- Maximized sales and revenue by overseeing merchandise and visual presentation.
- Assisted customers in selecting appropriate items based on individual needs.
- Ensured timely replenishment of stock by monitoring inventory levels across stores.
- Executed store audits to evaluate product placement, signage accuracy, and stock availability.
Assistant Manager of Customer and Operations
Gap Inc
Flagstaff
09.2007 - 04.2009
- Recruit, hire, onboard, develop and lead a team of managers and leaders
- Prepared staff work schedules and assigned specific duties.
- Identified areas for improvement within existing operational processes.
- Monitored KPIs to measure performance against goals.
- Demonstrated and supported continuous improvement and growth mindset.
- Analyzed data to identify trends in operations, sales, and customer feedback.
- Staffed areas for shifts and operations by performing headcount analysis, demand planning and forecasting.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
Freight Team Supervisor
Kohls Department Store
Flagstaff
10.2004 - 09.2006
- Supervised freight team to ensure efficient unloading and stocking processes.
- Coordinated daily schedules to optimize staffing and workflow on the sales floor.
- Trained new team members on safety protocols and operational procedures.
Assistant Manager
Goodwill
Flagstaff
05.2001 - 10.2004
- Assisted in developing operational strategies for improved team performance and efficiency.
- Coordinated staff schedules to ensure adequate coverage across departments.
- Managed inventory processes to maintain optimal stock levels and product availability.
Cashier
Safeway
Flagstaff
04.1999 - 05.2001
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and digital payments securely and responsibly.
- Scanned items quickly using point-of-sale systems to reduce wait times.
- Enforced store policies while ensuring a positive shopping environment for customers.
- Performed other duties as assigned by management.
Education
High School Diploma -
Coconino high school
Flagstaff, AZ05.2001
Skills
- Sales forecasting
- Performance analysis
- Team building
- Employee training
- Standard operating procedures
- Customer service
- Inventory management
- Regulatory compliance
- Goal setting
- P&L management
References
References available upon request
Timeline
General Manager
Gap Inc
12.2012 - 02.2024
Assistant Manager of Merchandising
Gap Inc
04.2009 - 12.2012
Assistant Manager of Customer and Operations
Gap Inc
09.2007 - 04.2009
Freight Team Supervisor
Kohls Department Store
10.2004 - 09.2006
Assistant Manager
Goodwill
05.2001 - 10.2004
Cashier
Safeway
04.1999 - 05.2001
High School Diploma -
Coconino high school