Catalina Eldred
Tucson
Summary
Dynamic retail professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
01.2023 - 03.2025
- Team Leadership:Manage, train, and hold the store team accountable for their performance and adherence to company standards.
- Sales & Profitability:Drive the store's performance to meet or exceed sales and profit goals.
- Customer Experience:Ensure a positive and customer-centric shopping experience by leading effective front-end operations and maintaining high standards of service.
- Store Operations:Oversee all aspects of store operations, including adhering to Standard Operating Procedures (SOPs) and executing company programs and policies.
- Visual Merchandising & Inventory:Maintain store presentation, manage product displays, oversee product ordering, and handle product returns and damaged goods.
- Events & Classes:Plan and lead in-store events and classes, in line with company programs, to enhance customer engagement.
- Compliance:Ensure compliance with all applicable federal, state, and local laws and requirements.
Assistant Store Manager
Michaels Arts and Crafts
05.2022 - 01.2023
- Team Leadership & Coaching: Supervise and lead team members, coaching them to achieve performance goals and deliver a customer-focused experience.
- Sales & Profit Management: Assist in meeting sales and profit plans by managing the team and ensuring adherence to Standard Operating Procedures (SOPs).
- Merchandising & Inventory: Ensure a well-merchandised and well-stocked store by leading and supporting inventory management processes and planogram execution.
- Operational Compliance: Ensure the store adheres to company policies, programs, and applicable laws.
- Store Conditions: Hold the team accountable for maintaining store conditions and results.
- Workload Planning: Support the Store Manager in planning, scheduling, and executing store workload.
- Shrink & Safety: Lead and manage shrink prevention and safety programs within the store.
Customer Experience Manager
Michaels Arts and Crafts
02.2022 - 05.2022
- Customer-centric leadership: Supervise and coach the customer experience team (cashiers and sales floor staff) to ensure all customers are treated in a friendly and respectful manner.
- Front-end operations: Oversee and manage all front-end activities to deliver effective service and minimize issues.
- Omnichannel processes: Lead and manage the store's omnichannel processes, which combine the online and in-store shopping experience.
- Customer feedback and metrics: Track and analyze customer feedback and surveys to identify areas for improvement. Monitor and report on key performance indicators (KPIs) related to customer satisfaction.
- Operational compliance: Assist the Store Manager in ensuring the store adheres to all Standard Operating Procedures (SOPs) and company policies.
- In-store events: Plan and execute in-store events and classes to engage customers and drive community participation.
- Inventory management: Support inventory processes, including managing Return to Vendor (RTV) and Advanced Shipping Notice (ASN) activities.
- Shrink and safety: Manage and execute shrink prevention and safety programs to protect company assets and ensure a safe environment.
- Cash handling: Assist with cash reconciliation and bank deposits.
- Training and onboarding: Assist with the onboarding and ongoing training of new team members.
- Manager on Duty (MOD): Serve as Manager on Duty as needed to oversee store operations.
- Store maintenance: Participate in tasks like truck unloading, stocking, and maintaining store recovery standards.
- Custom framing: In stores without a Framing Manager, the CXM may lead the custom framing department.
Receiving Team Member
Burlington Coat Factory
11.2020 - 03.2021
- Merchandise Processing: Unpack boxes, remove items from pallets, and remove items from bags.
- Tagging and Sensoring: Attach hard price tags and security sensors to merchandise.
- Organization: Hang and organize garments and other products.
- Stocking: Deliver processed merchandise from the backroom to the sales floor.
- Inventory Management: Check product counts and identify errors in merchandise.
- Backroom Operations: Keep the stock room organized.
- Teamwork: Collaborate with other associates in a fast-paced environment.
Customer Service Supervisor
Burlington Coat Factory
04.2019 - 11.2020
- Customer Service Excellence:Ensuring the delivery of exceptional customer service, managing customer inquiries and complaints, and maintaining a positive shopping experience. This includes training cashiers and Customer Service Leads (CSLs) to uphold customer service standards.
- Front-of-House Operations:Overseeing the front of the store, including managing registers and the queue area, ensuring organization and efficiency.
- Team Leadership and Development:Training, coaching, and developing store associates, including CSLs and cashiers, to enhance their skills and performance. This can also involve managing associate schedules and handling personnel issues.
- Store Operations Support:Assisting the management team in various aspects of store operations, such as merchandise presentation, maintaining store standards, and potentially contributing to sales growth initiatives.
- Loss Prevention Support:In some instances, CSS roles may involve aspects of shortage control, working with leadership to identify and report theft incidents or suspicious activities.
- Adherence to Company Standards:Ensuring the team consistently adheres to Burlington's policies, procedures, and operational standards.
Assistant Manager
Love Culture
09.2016 - 01.2018
- Customer Service & Sales:
Provide an excellent shopping experience and assist customers with their purchases.
Process sales transactions.
Build rapport with customers and ensure their satisfaction. - Staff Management & Development:
Support the store leadership team and assist with the training and development of new recruits.
Lead by example on the selling floor and motivate team members. - Store Operations:
Oversee daily store operations and maintain store standards.
Manage inventory, including receiving and processing incoming stock.
Assist with merchandising and planogram changes.
Ensure the store is tidy and visually appealing. - Loss Prevention:
Work with management to implement strategies to prevent theft. - Store Coverage:
Cover the sales floor during shifts.
Open and close the store as needed. - Communication:
Communicate effectively with customers and team members.
Stay updated on fashion, music trends, and product knowledge.
Key Holder Leader
Love Culture
07.2016 - 09.2016
- Store operations:Perform all opening and closing procedures, including setting and disarming alarms, securing the premises, and preparing cash registers for the day.
Run daily operations during assigned shifts, ensuring all company policies and procedures are followed.
Support visual merchandising standards by executing floor sets, displaying merchandise, and maintaining a clean, organized sales floor.
- Customer experience:Provide exceptional customer service and act as a brand ambassador.
Handle escalated customer issues, such as complex returns or exchanges, and find satisfactory resolutions.
- Team leadership:Act as manager on duty, guiding and motivating sales associates to meet daily sales goals.
Train new employees on store procedures, safety standards, and product knowledge.
Provide feedback to store management on team performance and daily operations.
- Sales and inventory:Drive sales performance by promoting products and current promotions.
Oversee cash handling, including counting cash, processing bank deposits, and reconciling registers.
Manage inventory tasks, such as restocking the sales floor and processing new shipments.
Sales Associate
Love Culture
03.2016 - 07.2016
- Engage with customers:Greet customers warmly and assist them in finding outfits, gifts, or anything else they need.
- Provide expertise:Offer product knowledge, advice on styling and fittings, and information on features and benefits.
- Promote sales:Inform customers about ongoing promotions and the brand's loyalty program to drive sales.
- Problem-solving:Address customer issues and provide solutions to ensure a positive shopping experience.
- Cashiering:Accurately process transactions at the point of sale (POS) system.
- Maintain store appearance: Restock merchandise, ensure the sales floor is organized, and maintain a clean and visually appealing environment.
- Inventory management: Assist with processing shipments and managing floor inventory as needed.
- Loss prevention: Minimize store loss by providing exceptional customer service and maintaining a safe and clean store.
Education
S.T.A.R Academic Center
Tucson, AZ05-2016
Skills
- Ten years of experience in retail
- Proficient in MS Office; Type 30 wpm
- Excellent communication skills & Cash handling
- Easily adaptable to new situations
- Self motivated, comfortable working with little or no supervision
- Excellent leadership skills
- Multitasking and organization
- problem-solving
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Store Manager
Michaels Arts and Crafts
01.2023 - 03.2025
Assistant Store Manager
Michaels Arts and Crafts
05.2022 - 01.2023
Customer Experience Manager
Michaels Arts and Crafts
02.2022 - 05.2022
Receiving Team Member
Burlington Coat Factory
11.2020 - 03.2021
Customer Service Supervisor
Burlington Coat Factory
04.2019 - 11.2020
Assistant Manager
Love Culture
09.2016 - 01.2018
Key Holder Leader
Love Culture
07.2016 - 09.2016
Sales Associate
Love Culture
03.2016 - 07.2016
S.T.A.R Academic Center