Catherine A. Wills
Tucson
Summary
Accomplished Executive Administrative Assistant with a proven track record of managing executive calendars, coordinating travel arrangements, and handling high-priority tasks. Seeking a position at Pima Federal Credit Union to utilize my strong interpersonal skills and administrative expertise to support the executive team in achieving strategic goals.
Overview
2025
2025
years of professional experience
Work History
Office Manager
Community Renewal
01.2007 - Current
- Prepare and submit payroll and quarterly payroll tax filings.
- Process and submit new hire paperwork.
- Manage donation funds and generate donor statement communications.
- Schedule counseling appointments for clients and handle insurance claims as needed.
- Schedule meetings for Executive Director and coordinate schedules and correspondences to board members
- Manage travel logistics for the Executive Director.
- Oversaw the annual fundraiser, managing all aspects including mailings, RSVPs, venue arrangements, and decorations. Prepared PowerPoint presentations and coordinated with videographers, AV specialists, and caterers to ensure a successful event.
- Prepare flyers, communications, and handouts for various trainings. Organize registrations, arrange catering and/or refreshments, and present as needed.
- Collaborate with organizations and churches to assist those in need. Conduct assessments while ensuring clients feel comfortable and welcomed. Provide individualized financial coaching and develop comprehensive financial curricula.
HRD Specialist II
Sprint/Nextel
01.1999 - 01.2006
- Conduct training sessions for technicians on standardized methods and procedures to ensure consistent employee operations and exceptional customer service, aiming to achieve World Class Service standards in service and repair.
- Facilitated workshops of new POS systems to employees being converted post-merger
- Coordinated and organized training events, including reserving training rooms and making necessary travel arrangements, ensuring all logistics were seamlessly managed.
Training Specialist
Nextel Communications
01.1999 - 01.2006
- Enhanced employee performance by developing and implementing comprehensive training programs. to improve the customer experience.
- Collaborated with team on updates to trainings for service and repair team to maintain quality standards
- Developed tools such as quick-reference guides and assessments to improve efficiency for field use and ensure retention and proper execution of training materials
Service Technician
Nextel Communications
01.1999 - 01.2006
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues
- Supervised the Tucson Service Center location
- Promoted to Training Specialist in August 2004.
Service Coordinator
Nextel Communications
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Promoted to Service Technician in October 1999.
Education
Associate of Applied Science - Computers
Arizona Western College
Skills
- Multi-task oriented
- Strong organizational skills
- Good oral communication skills
- Good written communication skills
- Adept in strategic planning
- Attentive to detail
- Microsoft Office
- Detail orientation
- Publisher
Education Certifications
- John Maxwell Team, Online, Coaching Certification, Speaker Certification, 'DiSC' Certification
- Arizona Western College, Yuma, AZ, Associate of Applied Science in Computers
Timeline
Office Manager
Community Renewal
01.2007 - Current
HRD Specialist II
Sprint/Nextel
01.1999 - 01.2006
Training Specialist
Nextel Communications
01.1999 - 01.2006
Service Technician
Nextel Communications
01.1999 - 01.2006
Service Coordinator
Nextel Communications
Associate of Applied Science - Computers
Arizona Western College
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