Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Gonzalez

Mesa

Summary

Dynamic Patient Care Coordinator at AEG Vision with proven expertise in HIPAA compliance and patient relations. Enhanced patient satisfaction through effective appointment scheduling and streamlined communication, significantly reducing wait times. Recognized for exceptional customer service and critical thinking skills, advocating for patients' needs and ensuring a positive care experience.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator

AEG Vision
12.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.

Lead Teacher, Three-Year-Olds Classroom

Sunrise Preschools
02.2023 - 12.2024
  • Encouraged independent problem-solving skills through inquiry-based learning opportunities.
  • Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
  • Established clear expectations for behavior, leading to increased focus during instructional time.
  • Developed social-emotional skills in students by modeling empathy, self-regulation, and communication techniques in the classroom setting.
  • Cultivated a love for reading among students by incorporating age-appropriate literature into the curriculum.
  • Assessed student progress regularly through formative and summative assessments, providing targeted feedback for improvement.
  • Promoted early literacy skills by integrating phonics-based activities into daily routines.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Modeled positive behavior and communication skills for students.
  • Created safe and nurturing learning environment for preschoolers.

Restaurant Team Member

Keg Steakhouse & Bar
09.2021 - 04.2022
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Used proper techniques to prepare food and ingredients.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Cultivated warm relationships with regular customers.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cleaned and organized kitchen, dining and service areas.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Host

Chili's Bar and Grill
08.2021 - 12.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Streamlined check-in processes, reducing wait times for guests.

Crew Trainer

Culver's Restaurant
10.2020 - 08.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Maintained current knowledge of all team position requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
  • Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

Education

Associate of Arts - Exercise Science

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
08-2030

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Patient care coordination
  • Insurance verification
  • Patient relations
  • Customer service
  • Office administration
  • Patient outreach and Follow-up
  • Patient assessment
  • Medical record requests

Timeline

Patient Care Coordinator

AEG Vision
12.2024 - Current

Lead Teacher, Three-Year-Olds Classroom

Sunrise Preschools
02.2023 - 12.2024

Restaurant Team Member

Keg Steakhouse & Bar
09.2021 - 04.2022

Host

Chili's Bar and Grill
08.2021 - 12.2021

Crew Trainer

Culver's Restaurant
10.2020 - 08.2021

Associate of Arts - Exercise Science

Maricopa Community Colleges, Mesa Community College

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Catherine Gonzalez