Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Ochoa

Phoenix

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

14
14
years of professional experience

Work History

Office Manager

Quik Post LLC
Glendale
07.2022 - 05.2025
  • Monitored inventory levels and placed orders when needed.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Developed effective communication strategies between departments within the organization.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Developed and implemented office policies and procedures.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .

Area Supervisor

ross dress for less
06.2014 - 05.2020
  • Managed stock operations for high volume retail store.
  • Oversaw staff of 10 – 24 employees, created schedules, gave direction, handled discipline issues.
  • Handled merchandising of clothing displays, made sure store was presentable.
  • Directed sales strategies, goal setting and incentives.

relationship manager

constar financial services
11.2011 - 04.2013
  • Collected, recorded, and processed customers loan inquiries.
  • Analyzed customer loans to identify errors and omissions, taking appropriate action to verify and retrieve account data.
  • Accurately input new client contact and payment information, and deactivate and archive inactivated accounts.

Education

High School Diploma -

Pennfoster
Phoenix, AZ
07.2020

Some College (No Degree) - Clinical Child Psychology

Penn Foster College
Scottsdale, AZ

Skills

  • Time management
  • Data entry
  • Communication skills
  • Customer service
  • Problem solving
  • Organizational skills
  • Typing proficiency (65 WPM, 94% accuracy)
  • Product knowledge
  • Multitasking
  • Adaptability
  • Active listening
  • Project management
  • Team leadership
  • Data analysis
  • Vendor management
  • Office management
  • Inventory management
  • Payroll administration
  • Effective communication
  • Operations management
  • Clerical support
  • Training and coaching
  • Customer relations
  • Team bonding
  • Credit and collections
  • Mail handling

Timeline

Office Manager

Quik Post LLC
07.2022 - 05.2025

Area Supervisor

ross dress for less
06.2014 - 05.2020

relationship manager

constar financial services
11.2011 - 04.2013

High School Diploma -

Pennfoster

Some College (No Degree) - Clinical Child Psychology

Penn Foster College

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Catherine Ochoa