Catherine Sample
Tucson
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Southern Arizona Veterans Affairs. Proven ability to enhance operational efficiency and streamline processes, while maintaining high standards of organization. Recognized for leadership in training initiatives and commitment to fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Ground Staff Member
Southern Arizona Veterans Affairs
Tucson, AZ
09.2023 - 04.2024
- Assisted veterans with check-in processes and appointment scheduling
- Maintained cleanliness and organization of service areas to enhance visitor experience
- Provided information on services and resources available to veterans and their families
- Collaborated with team members to ensure efficient operations during peak hours
- Supported training sessions for new staff on operational protocols and customer service standards
- Facilitated communication between departments to streamline workflow and enhance service quality
- Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
Central Supply Technician
Southern Arizona Veterans Affairs
Tucson, AZ
05.2020 - 02.2021
- Managed inventory of medical supplies to ensure timely availability for patient care.
- Organized and maintained sterile environments in compliance with safety protocols.
- Assisted in training new staff on central supply procedures and equipment usage.
- Collaborated with healthcare teams to streamline supply requests and distribution processes.
- Implemented process improvements that enhanced efficiency in supply management workflows.
- Improved accessibility to essential supplies by maintaining an up-to-date computerized inventory system.
- Maintained a clean and organized work environment, ensuring easy access to necessary supplies for medical staff.
- Expedited order processing times through effective communication with vendors and prompt follow-up on backorders or delays.
- Collaborated with cross-functional teams to optimize the distribution of medical supplies throughout the facility.
- Ensured timely delivery of surgical instruments by coordinating closely with surgical staff and prioritizing urgent requests.
- Increased efficiency in the central supply department by streamlining inventory management processes.
- Provided exceptional customer service to internal departments, addressing inquiries and resolving any supply-related issues promptly.
Lead Server
Risky Business
Tucson, AZ
05.2018 - 03.2019
- Oversaw daily operations to ensure exceptional service and guest satisfaction
- Mentored and trained new staff on menu offerings and service standards
- Implemented efficient workflow strategies to enhance team performance
- Developed and maintained strong relationships with regular clientele
- Coordinated special events, ensuring flawless execution from setup to service
- Collaborated with management to streamline inventory processes and reduce waste
- Resolved customer complaints promptly, maintaining positive dining experiences
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Combat Arms Instructor
United States Air Force Reserve
Tucson, AZ
02.2014 - 03.2018
- Delivered comprehensive training on combat tactics and weapon systems to diverse groups.
- Conducted safety assessments and ensured compliance with military training standards.
- Developed training materials and resources for effective learning outcomes.
- Evaluated trainee performance and provided constructive feedback for skill enhancement.
- Implemented innovative instructional techniques to improve engagement and retention.
- Coordinated live-fire exercises, ensuring operational readiness and safety protocols were met.
- Promoted teamwork among trainees by emphasizing the importance of communication, collaboration, and mutual support in combat scenarios.
- Increased unit readiness through comprehensive instruction on weapons handling, tactics, and safety procedures.
- Cultivated a positive learning environment conducive to personal growth and professional development for all trainees.
- Developed specialized courses tailored towards addressing specific gaps identified in unit performance evaluations.
- Streamlined administrative processes related to course scheduling, attendance tracking, and performance reporting to increase efficiency within the organization.
- Supported mission success by providing tailored instruction to meet the specific needs of individual units and personnel.
Security Forces Leader
USAF
07.2010 - 02.2014
- Led training initiatives to enhance personnel readiness and operational effectiveness.
- Coordinated security operations, ensuring compliance with military regulations and procedures.
- Developed and implemented emergency response plans to safeguard personnel and assets.
- Conducted risk assessments to identify vulnerabilities and improve security protocols.
- Supervised team activities, fostering collaboration and maintaining high performance standards.
- Mentored junior personnel, enhancing their skills in conflict resolution and crisis management.
Security Forces Specialist
United States Air Force
Tucson, AZ
06.2008 - 02.2014
- Monitored surveillance systems to detect and respond to potential threats.
- Provided training on emergency response protocols and security procedures.
- Collaborated with law enforcement agencies during security incidents.
- Developed incident reports detailing findings and actions taken in response to breaches.
- Evaluated security measures and recommended improvements for efficiency.
- Implemented risk assessment strategies to enhance overall facility security.
- Conducted regular patrols on foot or using vehicles, ensuring the protection of assigned areas and assets.
- Demonstrated exceptional conflict resolution skills when faced with potentially hostile situations, diffusing tensions through diplomacy and tactful intervention.
- Handled sensitive information with discretion, upholding confidentiality guidelines as required by clients or employers.
Education
High School Diploma -
Medical Lake Highschool
Medical Lake, WANursing Education
Arizona College of Nursing
Tucson, AZGraduate Certificate - Weapon Maintenance, Operationer Proficiency
Combat Arms Technical School
San Antonio, TXNo Degree - Nursing Education
Pima Community College
Tucson, AZGraduate Certificate - Law Enforcement, Security
Security Forces Technical Training School
San Antonio, TXGraduate Certificate - Health And Fitness
International Sports Science Association
Tucson, AZ05-2017
Skills
- Teamwork and collaboration
- Customer service
- Organizational and time management
- Work ethic and discipline
- Leadership Management
- Teamwork and cooperation
Timeline
Ground Staff Member
Southern Arizona Veterans Affairs
09.2023 - 04.2024
Central Supply Technician
Southern Arizona Veterans Affairs
05.2020 - 02.2021
Lead Server
Risky Business
05.2018 - 03.2019
Combat Arms Instructor
United States Air Force Reserve
02.2014 - 03.2018
Security Forces Leader
USAF
07.2010 - 02.2014
Security Forces Specialist
United States Air Force
06.2008 - 02.2014
High School Diploma -
Medical Lake Highschool
Nursing Education
Arizona College of Nursing
Graduate Certificate - Weapon Maintenance, Operationer Proficiency
Combat Arms Technical School
No Degree - Nursing Education
Pima Community College
Graduate Certificate - Law Enforcement, Security
Security Forces Technical Training School
Graduate Certificate - Health And Fitness
International Sports Science Association