Cathleen Connors
Mesa
Summary
Dynamic Senior Student Finance Advisor with established expertise at UEI College Santa Cruz, specializing in financial aid processing and exceptional customer service.
Overview
16
16
years of professional experience
Work History
Senior Student Finance Advisor
United Education Institute
Mesa
10.2019 - 04.2025
- Cultivated positive relationships with staff and management to enhance collaboration.
- Facilitated regular meetings with department chairs to address curriculum design issues.
- Assessed departmental needs and delegated tasks to maximize production efficiency.
- Delivered exceptional service to customers through face-to-face interactions and phone communications.
- Exceeded customer satisfaction by implementing innovative problem-solving strategies.
- Effectively managed time to ensure timely completion of tasks and adherence to deadlines.
Senior Student Financial Aid Advisor
University of Phoenix
Phoenix
07.2009 - 07.2019
- Directed incoming calls, took messages, and ensured prompt communication.
- Coordinated office activities to enhance operational efficiency and compliance with policies.
- Processed financial aid documents, including tax returns and FAFSA forms, for review.
- Collaborated with bursar's office to resolve discrepancies between tuition bills and payments.
- Monitored regulatory changes impacting student loans, grants, and scholarships.
- Responded promptly to inquiries from students, parents, and stakeholders.
- Computed, recorded, and proofread data to maintain report accuracy.
- Reviewed records and documents to provide requested information efficiently.
Education
Bachelor of Arts - Behavioral Health
Western International University
Phoenix, AZ08-2013
Skills
- Financial aid processing
- Customer service
- Problem solving
- Office coordination
- Communication skills
- Attention to detail
- Conflict resolution
Accomplishments
- Quarterly Recipient of Pacific Region for Accuracy, Timeliness and Customer Service
- Pinnacle Award Recipient for all of IEC Corporation
Timeline
Senior Student Finance Advisor
United Education Institute
10.2019 - 04.2025
Senior Student Financial Aid Advisor
University of Phoenix
07.2009 - 07.2019
Bachelor of Arts - Behavioral Health
Western International University
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