Cathy Thomas
Green Valley
Summary
Detail-oriented professional with extensive experience in scheduling and customer service. Proven track record in managing appointments and resolving inquiries efficiently.
Overview
41
41
years of professional experience
Work History
Office Technician
California Correctional Institution
08.2013 - 11.2021
- Scheduled appointments for mental health providers to ensure inmates were in compliance with state directives for mental health services.
Window Clerk, Bulk Mail Technician
U S Postal Service
02.1984 - 07.2011
- Assisted customers with inquiries, providing accurate information on services and pricing options.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Resolved customer complaints effectively, fostering positive relationships and enhancing overall satisfaction.
- Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.
Office Administrative Assistant
Schulman, Klock & Co
01.1981 - 02.1984
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High School Diploma -
Grover Cleveland
Reseda, CA06-1968
Skills
- Scheduling
- Data entry and 10-key
- Office equipment operation
- Telephone etiquette
- Confidentiality understanding
- Microsoft office
- Multitasking Abilities
Timeline
Office Technician
California Correctional Institution
08.2013 - 11.2021
Window Clerk, Bulk Mail Technician
U S Postal Service
02.1984 - 07.2011
Office Administrative Assistant
Schulman, Klock & Co
01.1981 - 02.1984
High School Diploma -
Grover Cleveland