Marsha Henrikson
Gilbert
Summary
Developed skills in fast-paced retail environment, focusing on customer service and team leadership. Excel in managing transactions, resolving issues, and maintaining high standard of accuracy and efficiency. Seeking to leverage these transferrable skills while transitioning into new field.
Experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money and monitoring performance in fast-paced environments.
Obtained forklift certification to assist with inventory logistics, enhancing efficiency in stock handling and warehouse operations.
Worked effectively within cross-functional teams, ensuring alignment and cooperation across departments.
Overview
8
8
years of professional experience
Work History
Head Cashier
The Home Depot
01.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier Manager
Kneaders Bakery
05.2022 - 01.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Sales Associate
Nissan North America, Inc.
07.2020 - 04.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Demonstrated ability to manage multiple client interactions and tasks efficiently while maintaining attention to detail.
- Adept at addressing customer challenges and providing effective solutions to ensure satisfaction and maintain loyalty.
- Experienced in navigating digital sales tools and platforms while adjusting to customer preferences and technology changes.
Daycare Teacher
Sunrise Preschools
05.2019 - 05.2020
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Server
Applebee's Grill + Bar
04.2017 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhering to company standards and health regulations to uphold a high level of hygiene and operational efficiency.
- Adept at working collaboratively in fast-paced environments to achieve operational goals and maintain a cohesive work atmosphere.
Education
High School Diploma -
Williams Field High School
Gilbert, AZ05-2019
Skills
- Customer service
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Employee training
- Customer service management
- Adaptability and dependability
- Training and coaching
- Refunds and exchanges
- Verbal/written communication
Accomplishments
- Forklift Certification
- Reach Truck Certification
- Achieved Advanced Development Classes for management position
- Honored by Mesa Fire Department for going above and beyond in a emergency situation.
Timeline
Head Cashier
The Home Depot
01.2024 - Current
Cashier Manager
Kneaders Bakery
05.2022 - 01.2024
Sales Associate
Nissan North America, Inc.
07.2020 - 04.2022
Daycare Teacher
Sunrise Preschools
05.2019 - 05.2020
Server
Applebee's Grill + Bar
04.2017 - 12.2017
High School Diploma -
Williams Field High School
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