Cayli Yost
Florence
Summary
Results-driven professional with extensive experience in transportation and customer service. Known for effective communication and critical thinking skills, consistently resolving issues and improving operations. Eager to leverage expertise in mentoring and training to drive team success in a challenging environment.
Overview
9
9
years of professional experience
Work History
Transportation Sergeant
Akima Global Services
Florence, AZ
08.2023 - Current
- Displayed respect, cordiality, and commitment to support in any capacity needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Executed flexible hours across night, weekend, and holiday shifts.
- Applied critical thinking to clarify challenges, review alternatives, and finalize decisions.
- Train new officers on operational procedures and emergency response protocols.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
Transportation Sergeant
Transcor
Eloy, AZ
08.2022 - 08.2023
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Intake Officer
Core Civic
Eloy, AZ
08.2021 - 08.2022
- Streamlined documentation procedures, improving efficiency in data collection and processing.
- Maintained accurate records in compliance with regulatory requirements and organizational standards.
- Provided training and mentorship to new staff on intake protocols and best practices.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Ensured compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
Store Manager
Boot Barn
Flagstaff, AZ
04.2017 - 04.2020
- Directed daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored team members to enhance product knowledge and sales techniques.
- Implemented inventory management strategies to reduce shrinkage and improve stock accuracy.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Coordinated staff scheduling to maximize coverage during peak shopping hours while controlling labor costs.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Red Mountain High School
Mesa, AZMassage Therapy Certificate -
East Valley Institute of Technology
Mesa, AZSkills
- Approachable demeanor
- Teamwork and collaboration
- Customer service
- Problem resolution
- Decision-making
- Flexible and adaptable
- Team leadership
Timeline
Transportation Sergeant
Akima Global Services
08.2023 - Current
Transportation Sergeant
Transcor
08.2022 - 08.2023
Intake Officer
Core Civic
08.2021 - 08.2022
Store Manager
Boot Barn
04.2017 - 04.2020
High School Diploma -
Red Mountain High School
Massage Therapy Certificate -
East Valley Institute of Technology