Colleen Centi
Goodyear
Summary
Colleen Centi is a highly motivated and detail-oriented professional with extensive experience in management, administration, and troubleshooting, particularly within high-intensity customer service environments. She possesses excellent communication and interpersonal skills, facilitating effective interactions with individuals at all levels. Her strengths serve as the foundation for productive training, staff management, and the motivation of personnel.
Overview
22
22
years of professional experience
Work History
Industrial Program Specialist
Arizona Correctional Industries
Goodyear, AZ
01.2025 - Current
- Managed daily operations of workforce participants and community-based work crews to ensure effective project execution at Arizona Correctional Industries (ACI) work sites.
- Conducts ongoing observations and accountability headcounts to ensure accurate reporting
- Reviews work output, provides coaching to participants, and administers performance evaluations and discipline when required
- Ensures educational programs complement workforce development efforts and meet employer needs
Correctional Education Programs Teacher
Department of Corrections
Goodyear, AZ
08.2007 - 12.2024
- Delivered instruction and supervision to both youth and adult students, including High School, GED, and Functional Literacy programs.
- Coordinates the delivery of educational programming across multiple facilities
- Monitored instructional quality, student engagement, and credentialing completion rates
- Executed classroom observations to ensure quality assurance through data analysis.
- Oversaw daily operations and instructional staff within the Correctional Education Program, ensuring compliance with departmental policies and educational standards.
- Facilitated curriculum planning, coordinated professional development, and supported teachers in delivering effective instruction to incarcerated students.
- Managed program schedules and documentation, while collaborating with administration to address educational needs and improve program outcomes.
Correctional Officer
Department of Corrections
Goodyear, AZ
03.2004 - 08.2007
- Performed duties across a variety of assignments, ensuring the security, order, and discipline of inmate populations.
- Provided paraprofessional counseling to help diffuse situations and support inmate rehabilitation programs.
- Consistently completed assigned duties in a timely and professional manner, meeting all prescribed standards for security, order, and discipline.
Education
Bachelor of Arts - Communication/Public Relations
Mt. St. Mary College
Newburgh, NYMaster of Education - Secondary Education
Northern Arizona University
Flagstaff, AZSkills
- Analyzing information
- Curriculum design, instructional coordination, and training delivery
- Performance assessments
- Problem-solving
- Oral and written communication
- Organizational techniques
- Strong attention to detail
Timeline
Industrial Program Specialist
Arizona Correctional Industries
01.2025 - Current
Correctional Education Programs Teacher
Department of Corrections
08.2007 - 12.2024
Correctional Officer
Department of Corrections
03.2004 - 08.2007
Master of Education - Secondary Education
Northern Arizona University
Bachelor of Arts - Communication/Public Relations
Mt. St. Mary College
Qualifications
- Adapts programs and delivery methods to accommodate the learning needs of incarcerated individuals
- Effectively manages multiple priorities within fast-paced and secure environments
- Demonstrates strong attention to detail
- Adapt curriculum to correctional settings and diverse learner needs
- Experienced in program development and implementation, including curriculum design, instructional coordination, and scheduling across various locations