Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cecil Merrill

Surprise

Summary

Dynamic Operations Executive with a proven track record at Coldliner Transportation Services, excelling in pricing strategies and account management. Adept at process improvement and strategic planning, I enhance cash flow management while fostering strong customer relationships. My leadership in employee training and performance reporting drives operational excellence and customer satisfaction. Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.

Overview

2026
2026
years of professional experience

Work History

Operations Executive

Coldliner Transportation Services
Phoenix
07.2021 - 04.2025
  • Duties: Pricing of lanes, building of loads, planning, billing and AR, account management, and HR duties to include hiring and training, and carrier new setup, and existing carrier managment.
  • Collaborated with senior management team on strategic planning initiatives related to operations activities.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Established policies and procedures for day-to-day operations that comply with company standards and regulations.

AR Specialist

Swift Transportation
Phoenix
06.2018 - 07.2021
  • Duties: Account management, collect past due invoices, prepare aging reports for customers and upper management to review, reach out to customers to ensure the billing process is accurate, and create SOPs.
  • Assisted with month-end close process by preparing journal entries related to Accounts Receivable activity.
  • Documented all Accounts Receivable transactions accurately in the system according to established procedures.
  • Collaborated with accounting team members on special projects as needed.
  • Resolved billing issues raised by customers in a timely manner.
  • Developed strategies for improving processes that result in more efficient cash flow management.

Operations Manager

Staples/Walmart
Phoenix
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Education

Bachelors of Science - Computer Information Systems

Devry University
Phoenix, Arizona
08.2003

Skills

  • Pricing of lanes
  • Billing/AR
  • HR Hiring and training
  • Microsoft Office, Word, Excel Etc
  • Building of formulas in Excel for pricing events
  • Transportation Planning, building of loads, ensuring routes are set correctly to ensure loads are delivered on time with drivers hours in mind
  • Knowledge of customers Portals, for example, E2 Open, Manhattan, Transplace etc…
  • Knowledge on DAT and Truckstop tools, Pricing, capacity etc…
  • Pricing strategies
  • Account management
  • Cash flow management
  • Process improvement
  • Policy development
  • Customer relationship management
  • Data analysis
  • Performance reporting
  • Employee training
  • Team leadership
  • Problem resolution
  • Strategic planning
  • Workflow optimization
  • Transportation management
  • Operations management
  • Cost reduction strategies
  • Labor relations
  • Logistics management
  • Employee engagement
  • Staff training

Accomplishments

  • OPERATIONS
  • Maintained a 99% on time billing with 99% accuracy
  • 100% AR zero past due 60 day
  • PRICING
  • Received several awarded lanes from Walmart/Sysco etc.
  • BEST IMPROVED DISTRICT FOR FUNDRAISING
  • Over seen back to school fundraising for my district and with my programs in place we went from 265 to second overall in one year in the company and best district in region.

Timeline

Operations Executive

Coldliner Transportation Services
07.2021 - 04.2025

AR Specialist

Swift Transportation
06.2018 - 07.2021

Operations Manager

Staples/Walmart

Bachelors of Science - Computer Information Systems

Devry University

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Cecil Merrill