Cecil Williams
Phoenix
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Quick learner and willing to learn anything that is to know. Flexible and always willing to work when needed.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ross Dress for Less
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Athletic Department Intern
Boys and Girls Club of the Valley
02.2024 - 04.2024
- Generated reports summarizing key performance metrics such as wins and losses.
- Compiled statistical information from sports competitions into databases for analysis purposes.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Customer Service Representative
Arizona State Fair
09.2023 - 10.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Youthforce Junior Ambassador
AZ Youth Force
06.2022 - 06.2023
- Work with Supervisors and Ambassadors to resolve guest problems and address guest concerns
- Greet guests and offer directions to seating locations, restrooms, concessions, Team Shop, etc.
- Report security and safety concerns to immediate supervisors and/or responsible departments for resolution
- Assist in distributing giveaways and event flyers when needed
- Provide walking escorts for accessible guests Knowledge, Skills and/or Abilities
- Clear written and verbal communication skills
- Ability to operate a hand-held mobile device
Parks and Recreation Employee
City of Phoenix Parks and Recreation
06.2022 - 07.2022
- Summer program, which I provided for children 5-13
- Assisted with the setup of recreational activities in parks and recreation areas.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Performed custodial work such as cleaning restrooms and sweeping floors
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05.2024
Skills
- Customer Relations
- Dependable and Responsible
- Friendly, Positive Attitude
- Networking
- Customer Service
- Communication
- Organization
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Affiliations
- Performance school dancer
- Athlete (Softball, Volleyball)
- School Basketball Manager
- Student Council Representative
Education and Training
other
Timeline
Sales Associate
Ross Dress for Less
08.2024 - Current
Athletic Department Intern
Boys and Girls Club of the Valley
02.2024 - 04.2024
Customer Service Representative
Arizona State Fair
09.2023 - 10.2023
Youthforce Junior Ambassador
AZ Youth Force
06.2022 - 06.2023
Parks and Recreation Employee
City of Phoenix Parks and Recreation
06.2022 - 07.2022
High School Diploma -
Moon Valley High School
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