Cecilio Henry
Glendale
Summary
Versatile and dynamic professional with a proven track record in customer service and assistance, honed at Veterans Affairs and other notable organizations. Excelled in roles requiring cleanliness, organization, and empathy, significantly enhancing team performance and customer satisfaction. Skilled in operating cash registers and adept at fostering positive patron experiences, demonstrating a commitment to excellence and efficiency in every task.
Overview
12
12
years of professional experience
Work History
Service Station Attendant
Kelly Express Mart
02.2024 - 09.2024
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Participated in ongoing training opportunities to stay updated on industry best practices and deliver top-quality service to all patrons.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
Federal Work Study Student
Veterans Affairs
08.2023 - 12.2023
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
Head Mixologist
Tap Room - Spring House Brweing
04.2019 - 06.2022
- Enhanced team performance by providing comprehensive training on mixology techniques and best practices.
- Collaborated with kitchen staff to create unique food and drink pairings for special events.
- Supervised bar staff, maintaining a professional and productive work environment conducive to excellent service delivery.
- Optimized beverage cost control by regularly reviewing pricing strategies based on market conditions and competitor analysis.
Character Actor
Cherry Hills Program
03.2016 - 03.2018
- Utilized constructive criticism from peers or directors to refine acting technique and better embody assigned characters on stage or screen.
- Received positive audience feedback in various theatrical shows.
- Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
- Memorized lines quickly and delivered convincingly in different acting settings.
Hospital Corpsman
US Navy
09.2012 - 10.2015
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
Education
No Degree - Engineering
Catawba Valley Community College
Hickory, NCNo Degree - Computer Engineering
Manhattan College
Bronx, NY06-2030
Skills
- Cleanliness and organization
- Patience and empathy
- Customer service and assistance
- Operating cash register
Languages
English
Spanish
Timeline
Service Station Attendant
Kelly Express Mart
02.2024 - 09.2024
Federal Work Study Student
Veterans Affairs
08.2023 - 12.2023
Head Mixologist
Tap Room - Spring House Brweing
04.2019 - 06.2022
Character Actor
Cherry Hills Program
03.2016 - 03.2018
Hospital Corpsman
US Navy
09.2012 - 10.2015
No Degree - Engineering
Catawba Valley Community College
No Degree - Computer Engineering
Manhattan College
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