Celeste Caballero
Tucson
Summary
Highly organized healthcare administrative professional with over 10 years of experience supporting clinical operations and leadership within fast-paced medical environments. Currently serving as an Advanced Medical Assistant( GS-6)with department of Veteran Affairs, providing high-level administrative, scheduling, and coordination support. Experienced in managing complex calendars, coordinating surgical and specialty care services, and supporting executive-level staff. Strong ability to prioritize competing demands, maintain confidentiality, and ensure efficient office operations in alignment with Veteran-centered care
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Tucson
08.2023 - Current
- Coordinated patient appointments and managed clinic calendars to optimize scheduling and improve patient flow.
- Assisted with medical record management and maintained accurate patient information.
- Streamlined insurance verification processes for patient treatments and services, expediting approvals and enhancing patient experience.
- Maintained comprehensive patient records, ensuring accuracy of medical history, medications, test results, and other critical information in electronic health record system.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Assisted with the scheduling of patient appointments and follow-up visits.
Dental Assistant
El Rio Community Healthcare center
Tucson
06.2012 - 01.2022
- Assisted dentist during procedures by passing instruments and managing suction, ensuring smooth workflow.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Worked with dental team to enhance patient care processes, contributing to improved patient experiences.
- Supported front desk operations, including answering phones and greeting patients.
- Scheduled appointments and coordinated patient flow in the clinic.
- Managed patient records and ensured compliance with healthcare regulations.
- Ensured cleanliness and organization of office environment, supporting overall patient comfort and safety.
Education
High School Diploma -
Pima Vocational High School
Tucson, AZ06-2007
Skills
- Medical records management
- Patient services
- HIPAA compliance
- Patient schedule management
- Appointment scheduling
- Schedule coordination
- Office compliance
- Customer service
- Patient interaction
- Event planning
- Cross-training capabilities
- Knowledgeable in [software]
- Strong writing and verbal skills
- Attention to detail
- Team collaboration
- Professionalism and etiquette
Certification
- Certified Dental Assistant
- Dental Radiology Certification
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2023 - Current
Dental Assistant
El Rio Community Healthcare center
06.2012 - 01.2022
High School Diploma -
Pima Vocational High School