Celeste Robles
Laveen
Summary
Dynamic operations leader with extensive experience at Kohl's, excelling in process improvement and team motivation. Proven track record in optimizing inventory control and enhancing customer satisfaction. Skilled in cash handling and employee training, driving operational efficiency while fostering a collaborative work environment. Committed to achieving productivity goals and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Head Cashier
Sprouts Farmer Market
Laveen
08.2025 - Current
- Supervised cashiers to optimize checkout efficiency and enhance customer satisfaction.
- Managed cash handling procedures, ensuring accuracy and security at registers.
- Coordinated daily cash reconciliation to verify all transactions were accounted for.
- Trained new team members on cash register operations and customer service protocols.
- Implemented store policies to ensure compliance and boost operational efficiency.
- Developed strategies to reduce checkout wait times and improve customer experience.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction and store reputation.
- Provided management with feedback on cashier performance, identifying training needs.
Operations Supervisor
Kohl's
Valparaiso
03.2022 - 04.2024
- Lead, supervise and coach the operations team to meet productivity goals.
- Communicate with store leaders to ensure full transparency of all projects, operations and expectations.
- Adjust any procedures in order to optimize work load and efficiency.
- Initiate new ideas in order to adapt with the constant changes.
- Train operation team members to own their work and care for the advancement of themselves and our team.
- Find ways to keep my team motivated and drive them towards success.
- Maintain the cleanliness and organization of our dock so that the team can work easier and faster.
- Direct associates towards tasks that need to be completed.
- Stack and shrink wrap pallets of returns, damages, and recyclables and load the pallets onto a shipping trailer to be picked up and shipped away.
- Run and manage a truck unload team where we unload a trailer of product and merchandise.
- Receive and unload trailers of office materials, cleaning products, and store operational gear.
- Place orders to maintain inventory for the store such as store bags, printer/receipt paper, shrink wrap, boxes, etc.
- Assist the store manager with hiring of new employees and counseling of current employees.
- Open and close the facility by disarming and arming the security system.
- Opening and closing registers and recording safe counts.
- Assisting other store supervisors in their area when needed.
- Running shifts alone while making sure the whole store team is doing what they need to do.
- Motivating the team to care about the progression of the store not only through operations but sales of credit cards and opening accounts.
- Communicate with the district manager and stores through emails to share the results of daily progression.
- Meet with the district manager to discuss new ways to enhance our output and ways to connect deeper with customers.
Operations Lead
Kohl's
Valparaiso
08.2020 - 03.2022
- Logistical work. Receiving truck trailers with merchandise and scan items into inventory count.
- Loading trailers for Shipping returns and damages back to our DC location.
- Ensuring the Bill of Lading is accurate.
- Maintain cleanliness and organization of our loading dock in order to push out our product in a steady flow.
- Back stocking items in locations so their easy to find in our system.
- Push online orders and pick ups to meet our quota of accuracy and speed.
- Take charge of training new employees in online pick ups and shipping and counseling them on their performance at least once a month.
Replenishment Specialist
Kohl's
Valparaiso
08.2019 - 08.2020
- Offload truck and restock store.
- Maintain proper lifting techniques.
- Using a device to scan UPCS in and out of stock and back stock.
- Creating digital signs to Mark pricing along with putting up fixtures and visuals.
- Lift items over 50 lbs and work at a fast pace.
- Walk the floor and create a replenishment list.
- Fill and zone the floor to look full.
Bartender / Server
Black Angus Steak House
08.2018 - 08.2019
- Providing a memorable and enjoyable experience for guests to ensure their business and positive feedback.
- Opening and closing the bar and stocking items that are necessary for a smooth shift.
- Collecting funds from customers and maintaining a cash drawer while also collecting all servers cash due at the end of the shift.
- Providing outstanding service for guests at the bar and making drinks for servers at the same time.
Office Manager
Sixth Gear Distribution
08.2017 - 08.2018
- Answered calls concerning orders and invoices.
- Answered emails and maintained online orders and shipped them out.
- Created accurate invoices and made calls to collect payment and to ensure their order was correct.
- Managed employees and had a constant eye on cameras for the security of our products and the company.
- Created schedules.
- Took work home on the regular and traveled to expos to market our brand and sold hundreds of thousands dollars worth of products and pulled in high clients.
- Pushed the company from small deliveries towards trailer loads from the sales we did in a Vegas expo.
- Shipping large orders and packing pallets for companies.
- High Demand CBD and Kratom Distribution company. This company was top 5 in the world.
Bartender/ Hostess
The Library Restaurant
10.2016 - 08.2017
- Opened and closed the bar area.
- Maintained a cash drawer.
- Created reservations though calls and Open Table.
- Greeted guests with a warm welcome while seating them to they're requested table.
- Created crafted cocktails and gained knowledge on many signature cocktails.
- Maintained wine knowledge, and spirit knowledge to ensure a confident feed back when questions were asked about certain products.
- Fine Dining Restaurant that provided a romantic, professional experience.
Education
High School Diploma -
River Forest Jr/Sr Highschool
Lake Station, IN06-2012
Some College (No Degree) - Biological Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Operations management and process improvement
- Warehouse and logistics management
- Leadership and supervision
- QuickBooks and POS proficiency
- Customer service and relations
- Freight and shipping expertise
- Order picking and inventory control
- Data entry and materials handling
- Catering and restaurant operations
- Bartending and mixology skills
- Cash handling and pricing strategies
- Residential cleaning and office management
- Employee training
- Opening and closing procedures
- Online order picking
- Transaction management
- Shift scheduling
- Store opening and closing
- Payment processing
- Customer dispute resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Key Skills
- Experienced customer service professional
- Knowledgeable with QuickBooks, Microsoft and other data entry software
- Attentive to detail
- Adaptable to change of course in the workplace
- Confident speaker and willing to learn.
Military Service
United States Marine Corps, United States, Lance Corporal, Embarkations Specialist, Ordering and inspecting trailers for loading and unloading equipment for the flight line., Communicating with dispatchers for delivery and pickups., Maintaining supplies to ensure the squadron were capable of fulfilling their roles and jobs., Communicating with shops to understand and meet their needs., Quality inspections of gear to ensure safety., Inventory control and ordering maintenance when needed.
References
References available upon request.
Timeline
Head Cashier
Sprouts Farmer Market
08.2025 - Current
Operations Supervisor
Kohl's
03.2022 - 04.2024
Operations Lead
Kohl's
08.2020 - 03.2022
Replenishment Specialist
Kohl's
08.2019 - 08.2020
Bartender / Server
Black Angus Steak House
08.2018 - 08.2019
Office Manager
Sixth Gear Distribution
08.2017 - 08.2018
Bartender/ Hostess
The Library Restaurant
10.2016 - 08.2017
High School Diploma -
River Forest Jr/Sr Highschool
Some College (No Degree) - Biological Studies
Ivy Tech Community College of Indiana