Celia Lizarraga
Phoenix
Summary
Dynamic SMI Case Manager with extensive experience at Copa Health, adept at crisis intervention and patient support. Proven track record in data analysis and case management, enhancing client engagement and care outcomes. Skilled in HIPAA compliance and empathetic communication, ensuring high-quality service for vulnerable populations.
Overview
8
8
years of professional experience
Work History
SMI Case Manager
Copa Health / Partners in Recovery
Phoenix, Arizona
05.2025 - Current
- Participated in intake process by collecting, organizing and analyzing information about individuals.
- Analyzed case outcomes to identify trends and areas for improvement.
- Provided crisis intervention as needed to ensure client safety.
- Led workshops and support groups for clients to enhance their coping strategies.
- Coordinated access to community resources and services for clients.
- Ensured confidentiality and privacy compliance for all case management activities.
- Monitored progress and adjusted service plans accordingly.
- Conducted comprehensive assessments to determine client needs and service eligibility.
- Monitored caseload of 48 patients on average, reevaluating plans of action as different needs arose.
- Conducted visits to patient homes and residences to assess level of adherence to treatment plans.
- Managed efficient and successful transitions from care facilities to step-down environments and at-home care.
- Met with clients to develop assessment of supportive service needs.
- Conducted weekly jail visits with members to check on there well being, making sure they are receiving medication.
Referral Coordinator
Circle the City
Phoenix, Arizona
09.2024 - 05.2025
- Facilitated insurance pre-authorizations for referred medical procedures.
- Liaised with healthcare providers to clarify referral requirements.
- Advocated for patients to ensure they received necessary specialist care.
- Communicated effectively with diverse populations and healthcare professionals.
- Educated patients on referral process and what to expect during specialist visits.
- Utilized healthcare software to manage and track referrals.
- Protected patient data with secure records management system.
SMI Case Manager
Chicanos por la causa
Mesa, Arizona
03.2023 - 09.2023
- Monitored client progress and adjusted care plans as necessary.
- Participated in intake process by collecting, organizing and analyzing information about individuals.
- Implemented strategies to improve client engagement and participation in care planning.
- Conducted comprehensive assessments to determine client needs and service eligibility.
- Facilitated regular meetings with clients to review goals and progress.
- Met with clients to develop assessment of supportive service needs.
House Manager
Ascend Behavioral health
Phoenix, AZ
10.2022 - 09.2023
- Oversaw and participated in provision of direct care.
- Oversaw daily operations of home, ensuring cleanliness and organization.
- Welcomed and assisted visitors and guests.
- Designed and enforced household policies, promoting disciplined environment.
- Worked with patients to complete intakes, admissions, discharges and transfer paperwork.
- Prepared individual treatment plans for each assigned patient.
- Helped office personnel with errands, paperwork and data entry.
- Coordinated aftercare services for clients transitioning from residential treatment settings to community-based care programs or self-help groups like Alcoholics Anonymous AA or Narcotics Anonymous NA.
Office Manager
Crescent Jewelers
Tempe, AZ
05.2018 - 02.2023
- Managed daily office operations, ensuring efficient workflow and optimal staff performance.
- Implemented streamlined scheduling systems, enhancing appointment booking efficiency for customers.
- Trained new employees on office protocols and customer service standards, improving team performance.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 12 employees.
- Kept high average of performance evaluations.
Education
High school Diploma - undefined
West Valley High School
Phoenix, Arizona06-2020
Certification - Basic computer course
Chicanos por la causa
Phoenix, AZ05-1999
Skills
Utilization review
Patient support
Individualized counseling
Crisis intervention
Data entry and analysis
Case needs assessment
Shared governance
HIPAA compliance
Case management tracking
Documentation proficiency
Court mandated reporter
Direct patient care
EMR / EHR
Risk assessment
Email and telephone etiquette
Decision-making
Needs assessment
Empathy and compassion
Discharge planning
Annual case reviews
Positive attitude
Vulnerable population awareness
Emotional awareness
Active listening
Home visits and inspections
Referral coordination
Multitasking
LANGUAGE
English Fluent
Spanish Advanced
Accomplishments
CPR
Timeline
SMI Case Manager
Copa Health / Partners in Recovery
05.2025 - Current
Referral Coordinator
Circle the City
09.2024 - 05.2025
SMI Case Manager
Chicanos por la causa
03.2023 - 09.2023
House Manager
Ascend Behavioral health
10.2022 - 09.2023
Office Manager
Crescent Jewelers
05.2018 - 02.2023
High school Diploma - undefined
West Valley High School
Certification - Basic computer course
Chicanos por la causa