Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cesar Lerma

Tucson

Summary

Dynamic Store Associate with a proven track record in Customer Service, Operating Hero Automatic Colorant Dispensers, and Inventory Management. Committed to enhancing customer satisfaction and achieving sales targets through effective communication and teamwork.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Store Associate

Dunn Edwards
Tucson
08.2022 - 08.2025
  • Tinted paint and various coatings to precise customer specifications (Paint Match Included); manually and computerized systems using hero operating systems.
  • Assisted an average of 50 plus Home-Owners, Contractor's, Seniors daily. Raised contractor based customer satisfaction scores by %12.
  • Managed Inventory and Stock using SAP for over 65 Tintable Coating SKU's daily, Manage waste logs daily including hazardous waste log input.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Deliver product in a safe yet timely manner whilst following company standards, OSHA Regulations if hazardous material. Deliveries weighing up to 3200lbs loading and unloading by hand.
  • Operated & Maintenance Hero Tint Machines, Paint Mixers, Shakers. Each machine has a daily maintenance routine that's must be followed. Trained new associates on proper maintenance and safety protocols.
  • Service-orientated Dunn-Edwards Store Associate with 3+ years of experience specializing in paint and home improvement products.
  • Operated cash register and processed customer transactions efficiently.
  • Provided product knowledge to customers regarding paints and finishes.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Answered incoming calls regarding product inquiries or orders.
  • Supported promotional displays by arranging products according to company guidelines.

Education

High School Diploma -

Pima Vocational High School
Tucson, AZ
08.2018 - 05.2020

Skills

  • Customer service
  • Product knowledge
  • Inventory management
  • Paint mixing
  • Equipment maintenance
  • Hazardous materials handling
  • Team training
  • Sales transactions
  • Effective communication
  • Conflict resolution
  • Retail transactions processing
  • Sales target achievement
  • Safety oversight
  • Retail management principles
  • Order fulfillment
  • Cash handling accuracy
  • POS systems
  • Basic math skills application
  • Inventory management proficiency
  • Inventory control
  • Sales records management
  • Electronic Payment Processing

Certification

  • Hero S2700 Training Provided by Dunn Edwards
  • SafeServ Certified
  • Architectural Paint by Dunn Edwards

Timeline

Store Associate

Dunn Edwards
08.2022 - 08.2025

High School Diploma -

Pima Vocational High School
08.2018 - 05.2020
Cesar Lerma