Cesar Lerma
Tucson
Summary
Dynamic Store Associate with a proven track record in Customer Service, Operating Hero Automatic Colorant Dispensers, and Inventory Management. Committed to enhancing customer satisfaction and achieving sales targets through effective communication and teamwork.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Store Associate
Dunn Edwards
Tucson
08.2022 - 08.2025
- Tinted paint and various coatings to precise customer specifications (Paint Match Included); manually and computerized systems using hero operating systems.
- Assisted an average of 50 plus Home-Owners, Contractor's, Seniors daily. Raised contractor based customer satisfaction scores by %12.
- Managed Inventory and Stock using SAP for over 65 Tintable Coating SKU's daily, Manage waste logs daily including hazardous waste log input.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Deliver product in a safe yet timely manner whilst following company standards, OSHA Regulations if hazardous material. Deliveries weighing up to 3200lbs loading and unloading by hand.
- Operated & Maintenance Hero Tint Machines, Paint Mixers, Shakers. Each machine has a daily maintenance routine that's must be followed. Trained new associates on proper maintenance and safety protocols.
- Service-orientated Dunn-Edwards Store Associate with 3+ years of experience specializing in paint and home improvement products.
- Operated cash register and processed customer transactions efficiently.
- Provided product knowledge to customers regarding paints and finishes.
- Handled customer inquiries and resolved issues promptly and professionally.
- Answered incoming calls regarding product inquiries or orders.
- Supported promotional displays by arranging products according to company guidelines.
Education
High School Diploma -
Pima Vocational High School
Tucson, AZ 08.2018 - 05.2020
Skills
- Customer service
- Product knowledge
- Inventory management
- Paint mixing
- Equipment maintenance
- Hazardous materials handling
- Team training
- Sales transactions
- Effective communication
- Conflict resolution
- Retail transactions processing
- Sales target achievement
- Safety oversight
- Retail management principles
- Order fulfillment
- Cash handling accuracy
- POS systems
- Basic math skills application
- Inventory management proficiency
- Inventory control
- Sales records management
- Electronic Payment Processing
Certification
- Hero S2700 Training Provided by Dunn Edwards
- SafeServ Certified
- Architectural Paint by Dunn Edwards
Timeline
Store Associate
Dunn Edwards
08.2022 - 08.2025
High School Diploma -
Pima Vocational High School
08.2018 - 05.2020