Cesar Peralta
Litchfield Park
Summary
Dynamic E-Commerce Manager with a proven track record at Fry's Food Store, excelling in customer service and fulfillment optimization. Enhanced training development and streamlined operations, achieving significant improvements in order processing efficiency. Skilled in problem resolution and fostering team collaboration, ensuring customer loyalty and satisfaction. Fluent in Spanish, facilitating effective communication. I flourish in a fast paced environment Regardless I can adapt. I've always treasured making a connection with customers as well as company's. Creating a healthy work environment has always my goal as such can create the astrosphere of growth and produce satisfied and happy loyal customer's etc.
Overview
4
4
years of professional experience
Work History
E-Commerce Department Specialist
Frys Food Store
05.2025 - Current
- Provided exceptional customer service by resolving inquiries and ensuring a positive shopping experience.
- Developed process documentation that improved training effectiveness and consistency across shifts.
- Developed strong relationships with key stakeholders to ensure alignment of department goals with overall company objectives.
- Led effective team by mentoring, coaching and providing assistance to staff.
- Enhanced communication within the department by organizing regular meetings, creating a shared digital workspace, and encouraging open dialogue among team members.
E-Commerce Manager
Frys Food Store
10.2023 - 04.2025
- Managed daily e-commerce operations, ensuring seamless order processing and customer satisfaction.
- Streamlined fulfillment processes, reducing order delivery times while maintaining quality standards.
- Trained and mentored junior staff on e-commerce best practices and operational procedures.
- Developed comprehensive training materials for new hires, accelerating onboarding process and overall team efficiency.
- Managed running the sales floor and maintaining the flow of customers receiving orders. While maintaining company metrics and values. Assuring customers leave satisfied and creating loyalty.
- Making Calls is crucial, most days I call up to 10-15 Customers/ Employees. This is to ensure the customers receives every item ordered we want our customers to feel taken care of.
Cart Pusher
Frys Food Store
11.2021 - 07.2022
- Assisted in maintaining cart organization across parking areas.
- Learned safety protocols for handling and transporting carts.
- Supported efficient cart retrieval during peak customer hours.
- Collaborated with team members to enhance workflow efficiency.
- Assured that every customer left feeling a connection ensuring customer loyalty.
Education
High School Diploma -
Canyon View High School
Waddell, AZSkills
- Customer service excellence
- Order processing efficiency
- Fulfillment optimization
- Training development
- Problem resolution
- Performance metrics tracking
- Spanish translation
- Real-time translation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
E-Commerce Department Specialist
Frys Food Store
05.2025 - Current
E-Commerce Manager
Frys Food Store
10.2023 - 04.2025
Cart Pusher
Frys Food Store
11.2021 - 07.2022
High School Diploma -
Canyon View High School