TYLLISA TRIPP
Phoenix,AZ
Summary
Experienced leader with a strong background in collections and a proven track record of enhancing accounts receivable functions and agent performance. Skilled in implementing effective recovery strategies and negotiating with account holders to reduce outstanding debts and aged accounts. Excited to contribute talents to a dynamic team that fosters growth and advancement opportunities.
Overview
11
11
years of professional experience
Work History
Debt Specialist III
TD Bank
01.2024 - Current
- Worked in a call center environment handling outbound calls manually and automatically
- Provided exceptional customer service on collection calls and remained calm and professional
- Documented customer payment interactions and account statuses for future reference
- Collected on delinquent accounts to reduce overdue balances
- Served as an ambassador, assisting supervisors and working with the new hire nesting program
- Oversaw the new hire nesting program as a JEP, restructuring it for competency and confidence
- Currently acting as an interim supervisor, coaching agents, improving performance metrics, and focusing on career development
Patient Care Coordinator
Fresh Start Center
10.2022 - 12.2023
- Managed counselors, peer support, and case management teams
- Ensured curriculum was current
- Handled billing and conducted weekly audits
- Facilitated weekly meetings to ensure compliance
- Conducted interviews and training for all new hires
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Student Account Coordinator
ZOVIO
08.2019 - 03.2023
- Reviewed award letters and stipend inquiries with students
- Ensured ledger cards are balanced and accurate with correct funding
- Responded to customer inquiries and provided detailed account information.
- Handled disputes and escalated calls
- Specialized in payment plans and software utilization
Behavioral Health Technician
VISION GROUP HOME
10.2019 - 07.2020
- Provided homework assistance for the girls
- Ensured cleanliness in various areas of the home such as the kitchen, bathroom, bedrooms, living room, and laundry
- Distributed all medication and completed applicable logs and forms dependent on specific causes
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Completed documentation for every incident and forwarded to correct personnel for review.
HUD Claims Specialist/Data Recon Analyst
MR COOPER
02.2018 - 07.2019
- Tasks include reviewing loans that were at their maximum claim amount and preparing for submission to HUD
- I would typically submit 10 loans to HUD weekly, meeting the requirement of 7.5 submissions
- Followed up with customers on unresolved issues.
- Assisted homeowners in gathering necessary documentation such as proof of repairs, taxes, and insurance
- Received the recognition as Superstar of the week many times due to my ability to be efficient and goal driven.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Communicated effectively with staff members of operations, finance and clinical departments.
Customer Service
CENLAR FSB
02.2016 - 01.2018
- Recognized as one of the top 10 employees out of 240 in the facility
- Part of a team of 14 overseeing A delicate mortgage accounts for a special client
- Assisted 40 - 60 homeowners daily with payments, escrow questions, and other needs
- Involved in special projects calling homeowners about forbearance plans for hurricanes Irma and Harvey
- Completed 20 - 50 task requests promptly, including address and name change, as well as any authorizations that needed to be complete.
- Displayed very good communication and customer service skills.
- Worked with customer service representatives to handle escalated customer issues.
Collection Representative
GATESTONE
03.2014 - 02.2016
- Awarded Top Collection Representative and Teamwork award
- Helped individuals with federally defaulted student loans by: setting up payment plans, arranging settlements and/or securing payments in full.
- Submitted 10-15 accounts monthly for wage garnishments once employment was successfully verified
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Bachelor of Science - Psychology
UAGC
Remote05-2026
Skills
- MS Office Suite
- Meticulous attention to detail
- Leadership
- Strong interpersonal & communication skills
- Problem Solving
- Excellent Organizational skills
- Meeting Facilitation
- Recruiting
- Conflict Management
- Presentation Skills
- Intake Experience
- Event Planning
- Crisis Management
- Program Development
- Loan servicing
Personal Information
Willing To Relocate: Anywhere
Timeline
Debt Specialist III
TD Bank
01.2024 - Current
Patient Care Coordinator
Fresh Start Center
10.2022 - 12.2023
Behavioral Health Technician
VISION GROUP HOME
10.2019 - 07.2020
Student Account Coordinator
ZOVIO
08.2019 - 03.2023
HUD Claims Specialist/Data Recon Analyst
MR COOPER
02.2018 - 07.2019
Customer Service
CENLAR FSB
02.2016 - 01.2018
Collection Representative
GATESTONE
03.2014 - 02.2016
Bachelor of Science - Psychology
UAGC
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