Chad Folkman
Scottsdale
Summary
Experienced in managing multiple accounts while consistently meeting deadlines, demonstrating strong organizational skills. Engaged in lead generation through cold calling and effectively utilized problem-solving abilities to address customer concerns. Conducted follow-up communications post-issue resolution to ensure customer satisfaction and tracked orders meticulously to guarantee timely delivery of services. Proficient in utilizing third-party platforms such as Corrigo, FM Pilot, and Service Channel, alongside Microsoft applications, to streamline account management processes.
Overview
3
3
years of professional experience
Work History
Account Manager
Addilan Group
Philadelphia
12.2024 - Current
- Managed multiple accounts simultaneously while meeting deadlines.
- Generated leads through cold calling activities.
- Utilized problem-solving skills when dealing with difficult customers.
Customer Service Representative
Cool Clubs
Scottsdale
03.2022 - 12.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Some College (No Degree) - Business
Lane Community College
Eugene, ORSkills
- Problem solving
- 3rd party platforms including Corrigo, FM Pilot, and Service Channel
- Trade requirements
- Proficient in Microsoft platforms
Timeline
Account Manager
Addilan Group
12.2024 - Current
Customer Service Representative
Cool Clubs
03.2022 - 12.2024
Some College (No Degree) - Business
Lane Community College