Summary
Overview
Work History
Education
Skills
Timeline
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Chad Harrell

Flagstaff,AZ

Summary

A motivated and energetic professional with a strong foundation in leadership, customer service, and operational management across a variety of industries, including hospitality, automotive service, and outdoor recreation. With experience managing customer-focused teams at Dutch Bros Coffee and a full-service car wash, I have developed strong skills in team building, scheduling, operational efficiency, and front-line problem solving. I thrive in fast-paced environments where team dynamics, safety, and guest satisfaction are critical to success. Currently working as a snowboard instructor, I have found my true passion in mountain operations. Teaching on the slopes has deepened my commitment to safety, terrain awareness, and creating memorable guest experiences. This role has allowed me to build trust with students and families, adapt to changing mountain conditions, and collaborate with lift operations, patrol, and maintenance crews—all while maintaining a strong sense of professionalism and approachability. My long-term career goal is to advance to Senior Manager of Mountain Operations at Liberty Mountain Resort. I am eager to apply the leadership principles I have honed in other fields to the mountain setting I love. With a dedication to continuous learning, a safety-first culture, and operational excellence, I am actively seeking opportunities to take on more responsibility within mountain operations. I bring a versatile background, a team-first mentality, and a strong drive to grow in the resort industry.

Overview

5
5
years of professional experience

Work History

Snowboard Instructor

Arizona Snowbowl
12.2023 - Current
  • Instructed diverse groups in snowboarding techniques, ensuring safety and skill development.
  • Developed personalized lesson plans to cater to varying skill levels and learning styles.
  • Monitored student progress, providing constructive feedback to enhance performance and confidence.
  • Facilitated engaging group sessions, fostering teamwork and camaraderie among participants.
  • Collaborated with colleagues to improve instructional methods and share best practices for teaching snowboarding.
  • Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.

Barista Shift Supervisor

Dutch Bros
01.2022 - Current
  • Prepared high-quality beverages following established recipes and standards.
  • Trained new baristas on coffee preparation techniques and customer service excellence.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Provided exceptional customer service, resolving issues to enhance guest satisfaction.
  • Supervised daily operations, ensuring efficient workflow and high-quality customer service.
  • Trained and mentored new baristas on beverage preparation and customer interaction standards.

Car Wash Manager

Super Star Car Wash
01.2020 - 01.2022
  • Oversaw daily operations, ensuring efficient car washing processes and high-quality service delivery.
  • Trained and mentored staff on equipment usage, safety protocols, and customer service standards.
  • Implemented inventory management systems to streamline supply ordering and reduce costs.
  • Developed employee schedules to optimize labor efficiency while maintaining service levels.
  • Conducted regular quality control inspections to uphold cleanliness and operational standards.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
  • Analyzed workflow processes, identifying opportunities for improvement in productivity and service speed.

Education

High School Diploma -

Paradise Honors High School
Surprise, AZ
05-2026

Bachelor of Science - Global Business Management

Arizona State University
Tempe, AZ
05-2026

Skills

  • Professionalism and punctuality
  • Physical fitness and endurance
  • Group leadership
  • Public speaking experience
  • Group instruction
  • Private instruction
  • Administrative tasks
  • Weather conditions
  • Avalanche safety
  • Video analysis proficiency
  • Advanced teaching methods

Timeline

Snowboard Instructor

Arizona Snowbowl
12.2023 - Current

Barista Shift Supervisor

Dutch Bros
01.2022 - Current

Car Wash Manager

Super Star Car Wash
01.2020 - 01.2022

High School Diploma -

Paradise Honors High School

Bachelor of Science - Global Business Management

Arizona State University
Chad Harrell