Chad Wilder
Gilbert
Summary
Dynamic sales professional specializing in telecommunications and private networking enterprise sales. Skilled in consultative selling, pipeline management, and aligning solutions with client needs. Committed to delivering predictable revenue outcomes and fostering lasting client relationships.
Overview
18
18
years of professional experience
Work History
Director Customer Success
Lumen
Gilbert, AZ
01.2021 - Current
- Lead a team of up to 20 Customer Success professionals responsible for helping enterprise clients realize the intended value of Lumen’s network and technology services.
- Own more than $250M in annual revenue across a Large Enterprise account base, with a dual focus on profitable retention and expansion.
- Partner closely with Sales and Product to align solutions to clients’ mission‑critical data and application needs, drive adoption, and identify growth opportunities.
- Enable disciplined customer success motions that protect and grow revenue through renewals, cross‑sell, and upsell.
- Apply a values‑driven leadership approach grounded in ethics, generosity, and trust to build long‑term client partnerships and deliver predictable, profitable revenue outcomes.
Director of Sales
Lumen
Tempe, AZ
09.2011 - 09.2020
- Led a team of 6–10 sales professionals focused on qualifying, nurturing, and closing fiber‑based technology service contracts with enterprise clients across multiple verticals and segments.
- Drove full‑cycle enterprise sales motions, aligning Lumen’s network and connectivity solutions with customers’ mission‑critical data and application requirements.
- Maintained strong, consistent performance in a turbulent and highly competitive market by instilling disciplined pipeline management, accurate forecasting, and consultative selling.
- Developed and coached sales talent to execute complex deals, expand existing relationships, and win new logos.
- Balanced aggressive growth targets with a relentless focus on client outcomes, building long‑term, trust‑based partnerships that supported recurring, profitable revenue.
Director of Sales
Limelight Networks
Tempe, AZ
02.2008 - 08.2011
- Led a team of 6–10 sales professionals focused on helping online businesses deliver rich media content—especially video—at scale in the rapidly expanding world of web media.
- Directed full‑cycle sales of Limelight’s CDN and edge solutions to digital‑first clients, including streaming, gaming, e‑commerce, and media companies.
- Aligned clients’ performance, reliability, and user‑experience requirements with technical capabilities to enable world‑class digital experiences for their end users.
- Applied disciplined pipeline management and consultative selling to consistently win new business and expand existing relationships in fast‑moving emerging markets.
- Maintained strong, steady performance in a dynamic, evolving industry by prioritizing client outcomes, long‑term partnerships, and values‑driven leadership.
Education
No Degree - Business Administration And Management
Phoenix College
Phoenix, AZSkills
Fiber-based network services
Sales & Customer Success
Enterprise sales leadership Account strategy Major deal execution Customer success leadership Revenue retention and expansion Complex, consultative / solution selling Value‑based conversations Pipeline creation and management Forecasting Territory planning
Tools & Technology
Salesforce Gainsight Power BI Microsoft Office (Excel, PowerPoint, Word, Teams) AI tools and workflows, including designing and writing AI agents
Leadership & Operating Style
Leading and developing high‑performance sales and customer success teams Thriving in high‑pace, highly complex environments Rapid assessment and decisive action Cross‑functional collaboration with Product, Operations, and Finance
Sales Philosophy
“Manufacturing success” mindset: plan, hypothesize, execute 25‑year track record applying a disciplined, repeatable approach to drive consistent results in sales and customer success roles
Timeline
Director Customer Success
Lumen
01.2021 - Current
Director of Sales
Lumen
09.2011 - 09.2020
Director of Sales
Limelight Networks
02.2008 - 08.2011
No Degree - Business Administration And Management
Phoenix College