Challen Bench
Mesa,AZ
Summary
Shift Lead with over 7 years of experience in retail management, specializing in team leadership, customer engagement, and sales strategy. Proven track record in optimizing inventory processes and enhancing store performance through innovative process improvements. Committed to fostering a cohesive team environment and driving sales growth through effective leadership and strategic planning.
Overview
8
8
years of professional experience
Work History
Shift Lead
Walgreens
Phoenix, Arizona
09.2024 - 04.2025
- Managed daily operations, ensuring smooth workflow and efficient task delegation.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Trained team members, improving service quality and employee retention.
- Optimized inventory processes, reducing waste and increasing availability.
- Led team to surpass sales targets, boosting store revenue.
Shift Lead
Target
St. George, Utah
08.2017 - 07.2022
- Led shift operations, optimizing team efficiency and customer satisfaction. Implemented streamlined processes, resulting in significant productivity gains.
- Fostered a cohesive team environment, mentoring staff and promoting cross-functional cooperation. Enhanced store performance through effective leadership.
- Cashier
- Service desk
- Sales floor
- Carts
Skills
- Team Leadership
- Customer Engagement
- Conflict Resolution
- Sales Strategy
- Performance Metrics
- Inventory Management
- Process Improvement
Timeline
Shift Lead
Walgreens
09.2024 - 04.2025
Shift Lead
Target
08.2017 - 07.2022