Operations professional with robust background in leading regional teams and optimizing processes for maximum efficiency. Recognized for strong commitment to team collaboration and achieving results in dynamic environments. Known for strategic planning, adaptability, and fostering cohesive, high-performing teams.
Overview
31
31
years of professional experience
Work History
Regional Director of Operations
Pei Wei Asian Kitchen
12.2008 - 01.2025
Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
Enhanced employee satisfaction with targeted training programs and professional development opportunities.
Reduced expenditures for the region through cost analysis and effective budget management.
Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
Oversaw regional growth through strategic planning, market research, and competitive analysis.
Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
Mentored and coached team members to foster productive and engaging work environment.
Interacted well with customers to build connections and nurture relationships.
Food and Beverage Director
San Ignacio Golf Club & Canoa Hills Golf Club
10.1993 - 01.2008
Responsible for Multi-Unit Operation
Negotiated favorable contracts with suppliers, securing competitive pricing on premium ingredients without compromising quality standards.
Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
Maximized profitability with strategic menu pricing and comprehensive inventory management systems.
Improved operational efficiency by implementing technology solutions for reservations, order management, and payment processing.
Education
Bachelor of Science - Health Education
University of Arizona
Tucson, AZ
High School Diploma - General
Sahuarita High School
Sahuarita, AZ
Skills
Operational efficiency
Evidence-based decision making
Workforce optimization strategies
Team-based project coordination
Leadership development
Effective team collaboration
Timeline
Regional Director of Operations
Pei Wei Asian Kitchen
12.2008 - 01.2025
Food and Beverage Director
San Ignacio Golf Club & Canoa Hills Golf Club
10.1993 - 01.2008
Bachelor of Science - Health Education
University of Arizona
High School Diploma - General
Sahuarita High School
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