Chandler Bean
San Tan Valley
Summary
Dynamic professional with extensive experience at Discount Tire, excelling in store operations and employee motivation. Proven track record in enhancing customer satisfaction and driving sales growth through effective team leadership and strategic problem-solving. Skilled in training and mentoring staff, ensuring compliance with best practices for operational excellence.
Overview
8
8
years of professional experience
Work History
Senior Assistant Store Manager
Discount Tire
10.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained visual merchandising standards, resulting in an appealing shopping experience for customers.
- Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
- Conducted regular audits of cash handling procedures to minimize discrepancies within financial reporting.
- Work along side employees train, hire, recruit and ensure company best practices are being followed to standard.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
- Streamlined store operations by optimizing staff scheduling and task delegation.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Very familiar with business to business sales and fleet operations.
Marketing Manager
Discount Tire
02.2019 - Current
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Helped train through a different mind set of sales and ways to talk to customers to gain a better relationship and commitment.
- Used promotions to increase sales when needed.
- Trained individuals to help customers in a professional manner and to inform customer on what we see and benefits of doing business with us.
- Gain store demand by executing and training employees to have perfect Phone, Sales and service for a seamless experience.
- Gain fleet customers by identifying them in store and out of store and ask key questions and explain benefits of doing business with us.
Workflow Manager
Discount Tire
05.2018 - Current
- Trained new employees on workflow management best practices, ensuring smooth integration into the team and quick adaptability to their roles.
- Conducted regular reviews of workflow processes to ensure alignment with organizational objectives and industry best practices.
- Reduced delays in project delivery by proactively identifying potential bottlenecks and implementing solutions.
- Achieved higher employee satisfaction by creating a supportive work environment that fostered professional growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Train employees to have high expectations and follow best practice to ensure safety of vehicles getting done in a timely manner while keeping everyone safe.
- Execute expectations of having less than a 45 average minute wait and 15 minute bay times.
5s Manager
Discount Tire
03.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Order all productive supplies for store and ensure store is clean.
- Train new employees on their new role sales and service side.
- Execute in sales and Worflow.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZ05-2017
Skills
- Store operations
- Employee motivation
- Problem-solving
- Team building and leadership
- Customer service and engagement
- Attention to detail
- Time management
- POS systems operations
- Goals and performance
- Store opening and closing
- Work Planning and Prioritization
- Inventory counting
- Hiring and training
- Staff management
- Sales growth
- Mentoring and coaching
- Sales techniques
- Cost control
Timeline
Senior Assistant Store Manager
Discount Tire
10.2021 - Current
Marketing Manager
Discount Tire
02.2019 - Current
Workflow Manager
Discount Tire
05.2018 - Current
5s Manager
Discount Tire
03.2017 - Current
High School Diploma -
Desert Ridge High School
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