Chandler Markham
Tempe,AZ
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
09.2016 - Current
- Take inbound calls from thousands of customers that need help with devices, bill, and other major issues having to do with the account.
- Took payments, buyout amounts for customers
- Set goals every month for sales, metrics, etc.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Support Fundamentals Coordinator, Service Representative
Verizon Wireless
09.2017 - Current
- Take inbound calls to customers that need tech support with there devices
- Remote view into there devices to help them out in real time
- Check on coverage in certain areas to figure out why some are having bad service
- Making those aware if whether or not they have insurance coverage on there devices
- Making sure customers are on the appropriate plan that best fits there needs
- Assisting with adding on promotions and plan changes for customers
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Taking inbound calls for customers that are needing to transfer from one verizon account to another
- Run credit checks to make sure they qualify to go on there own service
- If customers do not qualify then go over various other options that are available
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Front Receptionist
Volvo of Tempe & Acura of Tempe
07.2015 - 06.2016
- Answer main calls and direct them to appropriate departments
- Responsible for filing warranty and service paper work to the appropriate labeled folders
- Creating folders for new car buyers and used car buyers
- Making sure all of the license plates are accounted for, keeping a spreadsheet of which ones were checked in and out
- Always making sure to greet the customers as soon as they walk in and accommodate them to any food or bever- ages in the waiting area
Barista/ Shift Supervisor
Starbucks
03.2012 - 06.2016
- Made drinks for customers and warm any pastries if asked for
- Ensured the food and drinks get to the right customer quickly and efficiently
- Adhered to company policies when dealing with customer complaints or questions
- Operated cash registers and credit card machines
- Accomplished goals for selling units of coffee per day
- Restocked the bar when needed
- Cleaned bathrooms, condiment bar and swept the lobby
- Made sure that the store was always presentable for all customers that walked through the door
Education
Associate of Applied Science - General Studies
Mesa Community College
Mesa, AZDiploma -
Campo Verde High School
Bachelors - Health Care Innovation and Entrepreneurship
Arizona State University
Skills
- Administrative Leadership
- Data Entry
- Best Practices Implementation
- Customer Service
- Relationship Building
- Creative Thinking
- Adaptability
- Time Management
Accomplishments
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Support Fundamentals Coordinator, Service Representative
Verizon Wireless
09.2017 - Current
Customer Service Representative
Verizon Wireless
09.2016 - Current
Front Receptionist
Volvo of Tempe & Acura of Tempe
07.2015 - 06.2016
Barista/ Shift Supervisor
Starbucks
03.2012 - 06.2016
Associate of Applied Science - General Studies
Mesa Community College
Diploma -
Campo Verde High School
Bachelors - Health Care Innovation and Entrepreneurship
Arizona State University
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