Chanel Hasan
Phoenix
Summary
Dependable Telecommunication Analyst with over 15 years of results-oriented experience and a proven ability to work in teams. Extensive background in voice and data network project planning and execution.
Overview
9
9
years of professional experience
Work History
Chief Executive Officer/Director
Nelly’s Place
04.2016 - 12.2023
- Developed and monitored individualized service plans for each resident to ensure the highest quality of care
- Managed a team of 8 staff in a 24-hour group home for at-risk youth, providing a safe and supportive environment
- Coordinated medical and educational services with outside agencies and organizations to ensure residents' needs were met
Telecom Analyst
CVS
05.2017 - 10.2019
- Responsible for troubleshooting and issue resolution related to the corporate voice infrastructure
- Initiate the moves, adds, and changes related to all corporate phones
- Present actual/projected cost savings analysis to upper management of researched circuits that can safely be disconnected
Telecom Analyst
Dignity Health
10.2018 - 05.2019
- Analyzed contracts and system orders to determine appropriate billing rates for all Carrier Services
- Created and maintained monthly spreadsheet to present cost saving analysis to management from active circuits found that could safely be disconnected for a savings
- Maintained quality working relationship with sales, order management, provisioning, engineering, as well as legal and regulatory groups to meet suggested deadlines
- Extensively research and validate Ethernet circuits, Cell Sites, and Fiber billed by (client) for accuracy
Telecom Analyst
Charles Schwab
02.2015 - 04.2017
- Convert all branch phone services from Centrex to Cisco VoIP platform
- Coordinate/manage 3rd party vendor calls and test every phone/circuit network to confirm conversion was successful. Update system interface to show the port was tested and activated
- Issue VoIP porting orders
- Escalate with ILEC to ensure circuit/port due dates are met
- Host and lead the conversion call with all corresponding vendors.
Education
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZSkills
- Organizational Leadership
- Executive Leadership
- Risk Management
- Staff Management
- Proficient in MS Office (Word, Excel, Power Point) Outlook
Timeline
Telecom Analyst
Dignity Health
10.2018 - 05.2019
Telecom Analyst
CVS
05.2017 - 10.2019
Chief Executive Officer/Director
Nelly’s Place
04.2016 - 12.2023
Telecom Analyst
Charles Schwab
02.2015 - 04.2017
Maricopa Community Colleges - South Mountain Community College
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