Chanel Sanders
Mesa
Summary
Dynamic Certified Life Coach with a proven track record at Becoming HER LLC, specializing in client assessment and goal setting. Expert in fostering employee engagement and developing high-performing teams. Successfully implemented strategic initiatives that enhanced productivity and optimized resource allocation, while mentoring junior coaches to elevate their skills and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Life Coach
Becoming HER LLC
01.2020 - Current
- Developed personalized coaching plans to guide clients in achieving personal and professional goals.
- Conducted workshops and group sessions to foster community engagement and support among participants.
- Implemented assessments to evaluate client progress and adapt strategies accordingly.
- Mentored junior coaches, enhancing their skills through regular feedback and training sessions.
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Developed and implemented strategic initiatives to optimize resource allocation and reduce waste.
- Facilitated training programs on best practices, enhancing skill sets across departments.
- Established key performance indicators for tracking progress on strategic objectives.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Account Manager
Discover Finacial Services
09.2023 - 09.2025
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to create tailored financial solutions for clients.
- Analyzed market trends to identify opportunities and optimize account strategies.
- Led training sessions for new team members on best practices and systems usage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Youth Program Leader
Boys and Girls Club
08.2016 - 05.2021
- Developed and implemented engaging youth programs fostering personal growth and teamwork.
- Mentored staff in effective program delivery and behavior management strategies.
- Collaborated with community organizations to enhance program offerings and outreach efforts.
- Organized and led workshops promoting life skills, leadership, and healthy lifestyles among participants.
- Provided ongoing mentorship to individual youth participants to foster personal growth, goal-setting, and leadership development.
- Promoted a safe and inclusive environment for all participants through enforcing anti-bullying policies and fostering open communication.
- Organized special events, guest speakers, and field trips to broaden the scope of learning experiences for program attendees.
- Followed code of conduct and employee handbook, supporting colleagues, sharing duties, and actively participating in meetings.
- Served as a positive role model for all program participants, inspiring them to strive for personal and academic success.
- Strengthened communication channels between program staff members by organizing regular meetings focused on sharing best practices and addressing challenges collaboratively.
- Boosted participant retention rates through consistent follow-ups, personalized attention, and tailored support services.
- Assisted in planning, organizing and implementing program activities in accordance with selected curricula to support program goals and incorporate needs and interests of members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
Associate of Science - Early Childhood Education
Indiana Wesleyan University
Marion, IN12-2022
Skills
- Self-improvement strategies
- Employee engagement techniques
- Skilled in maintaining personal boundaries
- Client assessment
- Life balance
- Lesson planning
- Community resources
- Goal setting
- Client assistance
- Growth planning
- Career planning
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Counseling techniques
- Written communication
- Individual counseling
- Multitasking Abilities
Certification
- Life Coach - Indiana Wesleyan University (2023)
Timeline
Account Manager
Discover Finacial Services
09.2023 - 09.2025
Certified Life Coach
Becoming HER LLC
01.2020 - Current
Youth Program Leader
Boys and Girls Club
08.2016 - 05.2021
Associate of Science - Early Childhood Education
Indiana Wesleyan University