Chante' Woods
Peoria
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Experienced with managing customer accounts and providing exceptional service. Utilizes effective communication and problem-solving skills to address client concerns and enhance satisfaction. Track record of collaborating with teams to ensure consistent and reliable service delivery.
Overview
22
22
years of professional experience
Work History
Mail Carrier
United States Post Office
05.2024 - 10.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Part Time Package Supervisor
UPS
12.2023 - 03.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Process Assistant
Amazon
06.2019 - 12.2023
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Monitored and reported on process performance to verify compliance with established standards.
Shipping Supervisor and Logistics
Top of the World
01.2012 - 09.2019
- Supervised shipping team of 20 employees.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
Supervisor Phelbotomist
Oklahoma Blood Institute
04.2003 - 05.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Improved patient comfort by efficiently drawing blood samples using techniques such as venipuncture.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
Certificate of Technical Studies - Data Center Technician
Correlation One
Online07-2024
Certificate - Salesforce
Correlation One
Online05-2023
Skills
- Complex Problem-solving
- Inventory control
- Processes and procedures
- Package handling
- Customer service
- Problem-solving
- Customer relations
- Time management
- Attention to detail
- Training and mentoring
- Goal oriented
- Staff management
Timeline
Mail Carrier
United States Post Office
05.2024 - 10.2024
Part Time Package Supervisor
UPS
12.2023 - 03.2024
Process Assistant
Amazon
06.2019 - 12.2023
Shipping Supervisor and Logistics
Top of the World
01.2012 - 09.2019
Supervisor Phelbotomist
Oklahoma Blood Institute
04.2003 - 05.2010
Certificate of Technical Studies - Data Center Technician
Correlation One
Certificate - Salesforce
Correlation One
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