Chaquanterra Simmons
Phoenix
Summary
Experienced with strategic planning and organizational leadership, driving high-impact business initiatives. Utilizes analytical and problem-solving skills to enhance operational efficiency and achieve company objectives. Knowledge of team management and stakeholder engagement ensures successful project execution and business growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Executive Resolutions Specialist
CARVANA
12.2021 - Current
- Worked directly with leader within the company as well as other agents and advocates
- Worked individually with clients to resolve their issues
- Assist with purchasing
- Answer questions about vehicles and the process
- Providing A+ Customer Service
- Answering questions about Registration
- Obtaining Down Payments
- Assistance with focus groups to improve agent and customer experience
- De-escalating callers that may be upset about the process
- Completing both inbound and outbound calls and completing casework
CORPORATE CARD MEMBER CUSTOMER SERVICE
AMERICAN EXPRESS
11.2021 - 12.2021
- Answered account questions
- Accepted payments for corporate accounts
- Assisted in setting up online profile
- Advised of benefits related to corporate account
- Completed disputes for inaccurate or unidentified purchases
Technical Support Specialist
Asurion
05.2018 - 09.2021
- Performed device maintenance and troubleshoot customer devices
- Assist customers and needs from billing to technical support to understanding and educating their devices as well as their services
- Assisted and educated peers in assisting their customers
- Provided step-by-step instructions put a pace that the customers could understand and is comfortable with
- Created games and learning tools for peers for them to better understand the material
- Answered inbound calls and made outbound calls on a daily basis
- Sales
Operational Team Manager
Alorica
04.2016 - 05.2018
- Daily Coaching of agents to improve their daily metrics for their Quality and Production
- Completed call monitors roughly 60 per week over the 30 agent that reported directly under me
- Operation calls with the clients to discuss our daily numbers
- Directly emailing the clients CEO and other operation managers as well as directors and trainers on a daily basis to keep them informed on what's going on directly with our site
- Answering questions from agents while they were on their calls on how to properly handle their case
- Put together huddles to help the agents better understand the process
Caregiver
Rescare HomeCare
01.2016 - 06.2016
- Housekeeping for my client
- Cooked meals for client
- Gave companionship to the client
- If medically necessary helped change my clients clothes and helped them bathe
- Performed different types of lifts and maneuvers to make sure they were safe during travel
- Made sure that they stayed on their schedules
Supervisor
Aramark Chick-fil-A
03.2012 - 01.2016
- Achieve operational objectives
- Accomplish human resource objectives
- Perform facility opening and closing procedures
- Maintain the flow of satisfied guests
- Maintain restaurant equipment to ensure that it is in working order
- Works to create a safe, secure and healthy work environment for fellow employees
- Works with staff to accomplish all goals
Teacher
Creative Kids Learning Center
10.2014 - 12.2014
- Prepare a fun and interesting learning environment for children
- Teach children the Basic English language, numbering, identifying colors, animals etc., as per the understanding and grasping levels of the kids
- Conduct lectures for parent and provide them with information on child care, nutrition, exercise regimes, recreational activities and changes in behavior patterns
- Teach and help children develop good habits and manners
- Ensure the small children complete their exercise regimes daily
- Supervise the activities of children and ensure their safety in absence of lead teacher
Teacher's Assistant
Clarendon College
01.2011 - 05.2011
- Assist faculty member with classroom instructions, exams, record keeping, and other miscellaneous projects
- Tutor or mentor students
- Perform laboratory research
- Clean labs and set up or remove specimens
- Obtain materials needed for classes, including text and other materials
- Prepared presentations for lecture
- Hand out assignments and graded papers
- Meet with students during office hours
- Lead discussion sessions
- Corresponded with students on Blackboard or related inter-campus communication system
- Enforced laboratory rules
- Take attendance and record responses
- Record lectures given by professor
Cashier
Toyota of Rockwall
06.2010 - 08.2010
- Receive payment by cash, check, credit cards, vouchers or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count Money in cash drawers at the beginning of the shifts to ensure that the amounts are correct and that there is adequate change
- Greet customers entering establishment
- Maintain clean and orderly checkout areas
Volunteer
Botsford General Hospital
05.2005 - 08.2005
- Answered phones and replied to messages
- Manage Patient records and assisted patient families in filing out admission forms
- Make frequent rounds in assigned departments
- Provide limited direct patient care
- Data entry and stocking supplies
- Mail room and brochure project
- Over 100hrs of volunteer hours
Education
Associates in Science - College credits in English
Clarendon College
05.2011
College credits in English -
Paris Junior College
05.2009
Skills
- Tutoring
- Laboratory experience
- Restaurant experience
- Search Engine Optimization (SEO)
- Staff management
- Front desk
- Report preparation
- Laboratory Procedures
- Administrative support
- Management Experience
- Executive-level support
- Windows
- Teamwork and collaboration
- Customer service
- Problem-solving
- Medical terminology
- Computer skills
- ICD-9
- Multitasking Abilities
- Order entry
- Growing experience
- Microsoft Word
- Technical support
- Microsoft Office
- Pharmacy technician experience
- Multi-line phone systems
- Sales
- ICD-10
- Help Desk
- Quality assurance
- Patient Care
- Anatomy Knowledge
- Data entry
- Typing
- Office experience
- Medical receptionist
- Administrative experience
- Calibration
- HIPAA
- Microsoft Excel
- Insurance verification
- CPT coding
- Maintenance
- Root cause analysis
- Medical office experience
- MS office
- Time management
- Decision-making
- Analytical thinking
- Team leadership
- Documentation and reporting
- Customer relationship management
- Conflict resolution
- Staff training
- Attention to detail
- Active listening
- Professional and courteous
- Relationship building
Certification
- Pharmacy Technician Trainee, 01/01/17, 01/01/19
- Driver's License
- CPR/First Aid
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Senior Executive Resolutions Specialist
CARVANA
12.2021 - Current
CORPORATE CARD MEMBER CUSTOMER SERVICE
AMERICAN EXPRESS
11.2021 - 12.2021
Technical Support Specialist
Asurion
05.2018 - 09.2021
Operational Team Manager
Alorica
04.2016 - 05.2018
Caregiver
Rescare HomeCare
01.2016 - 06.2016
Teacher
Creative Kids Learning Center
10.2014 - 12.2014
Supervisor
Aramark Chick-fil-A
03.2012 - 01.2016
Teacher's Assistant
Clarendon College
01.2011 - 05.2011
Cashier
Toyota of Rockwall
06.2010 - 08.2010
Volunteer
Botsford General Hospital
05.2005 - 08.2005
College credits in English -
Paris Junior College
Associates in Science - College credits in English
Clarendon College
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