CHARA MOLYNEAUX
Mesa
Summary
Dynamic team leader with a proven track record of guiding diverse teams and overseeing multiple projects simultaneously. Exceptional communication and problem-solving abilities foster a collaborative environment that motivates team members to achieve shared objectives. Expertise in training and developing staff, combined with a strong focus on delivering outstanding customer service, ensures a consistently positive customer experience. Committed to quality assurance and continuous process improvement, driving operational excellence in every endeavor.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Kind Hospitality
03.2022 - 03.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Supervisor
Kind Hospitality
07.2019 - 03.2022
- Ensured that safety protocols were followed at all times by all staff members.
- Organized workflow tasks to prevent downtime and production gaps.
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Coordinated employee schedules according to availability and approved shift changes.
- Tracked company inventory and noted item shortages for future product orders.
- Conducted employee evaluations and documented overall progress.
- Conducted disciplinary action when needed in accordance with company policy.
- Received product deliveries and moved materials to designated workplace locations.
- Assisted managers with employee recruitment and interviews.
Manager
Hazelwoods
03.2016 - 03.2019
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Offered constructive feedback to team members, boosting overall job performance.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Fostered positive relationships with clients through proactive communication tactics.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
- Counseled and disciplined employees, driving performance improvement.
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
- Liaised regularly with upper management to ensure alignment of goals and objectives.
Pharmacy Technician
Jersey Shore trauma center
05.2004 - 01.2010
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Maintained patient confidentiality when handling records and sensitive data.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
- Processed insurance claims and payments for medications.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Organized work flow in order to meet deadlines for timely completion of tasks.
- Complied with state regulations to maintain safe, clean pharmacy.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Sorted medications for delivery and distribution.
- Organized medications for dispensing by prefilling prescriptions and calculating quantities.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Processed payments for prescription orders via cashiering responsibilities utilizing POS systems.
- Verified dosages and measured medications for prescriptions.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Processed claims for third-party prescription services.
Education
High School Diploma -
Towanda High
Towanda, PA06.1994
Skills
- Business management proficiency
- Budget oversight
- Quality assurance standards
- Efficient waste minimization
- Workflow management
Accomplishments
Supervised team of 40-50 staff members Assistant General Manager of 5 restaurant concept inside the mesa gateway airport, Panera Bread,Macayo's Mexican, OHSO brewery and 2 Infusion coffee and tea shops.
Certification
Certified pharmacy technician
Timeline
Assistant General Manager
Kind Hospitality
03.2022 - 03.2025
Supervisor
Kind Hospitality
07.2019 - 03.2022
Manager
Hazelwoods
03.2016 - 03.2019
Pharmacy Technician
Jersey Shore trauma center
05.2004 - 01.2010
High School Diploma -
Towanda High
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