Charity Kill
Gilbert
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service / Assembly
MGI Automation
01.2023 - 02.2024
- Take customer orders for new tools to be assembled and for modified tools to be rebuilt.
- Distribute order information to appropriate departments for production of tools.
- Responsible for maintenance of customer database to ensure accuracy of information.
- Skilled at working independently with little to no supervision.
- Proven ability to learn quickly and adapt to new situations.
- Assemble and construct tools as needed for order fulfillment.
Delivery Driver
DoorDash
08.2019 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Administrative Assistant / Accounts Receivable
Roofing Solutions and Concepts, Inc.
12.2020 - 11.2022
- Collaborated with other departments to resolve any discrepancies that arose during the invoicing process.
- Facilitated interdepartmental communication to ensure proper invoicing procedures were followed consistently.
- Maintained detailed records of client invoices, ensuring accuracy and ease of reference for future audits or review.
- Enhanced office efficiency by organizing filing systems and managing correspondence.
- Managed daily cash receipts and bank deposits, maintaining accurate records of transactions.
- Developed training materials for new employees, expediting their understanding of accounts receivable processes and responsibilities.
- Continuously updated knowledge on industry best practices for efficient and effective management of account receivable.
- Presented audit findings to Owner after reviewing results and paperwork.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Auction Block Clerk
Manheim North America
09.2015 - 03.2019
- Supported marketing efforts by assisting with the preparation of promotional materials for upcoming auctions, attracting more potential buyers and increasing event attendance.
- Collaborated with the auctioneer to maintain a quick pace during live auctions, contributing to increased sales volume.
- Assisted sales department post-auction to complete and close-out sales of vehicles bid under customer floor price.
- Supported inventory management efforts through consistent record-keeping and data entry of sold vehicles.
- Called customers weekly to invite them to the auction and shared special inventory sales at upcoming auction.
- Performed weekly post-auction audit to complete and report on Federal Form 8400.
Education
High School Diploma -
Westwood High School
Mesa, AZSkills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving Abilities
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Ability to Work Independently
- Dependable and Responsible
- Active Listening
- Critical Thinking
Timeline
Customer Service / Assembly
MGI Automation
01.2023 - 02.2024
Administrative Assistant / Accounts Receivable
Roofing Solutions and Concepts, Inc.
12.2020 - 11.2022
Delivery Driver
DoorDash
08.2019 - 02.2024
Auction Block Clerk
Manheim North America
09.2015 - 03.2019
High School Diploma -
Westwood High School
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