Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charity Rentz

Charity Rentz

Buckeye

Summary

Dynamic business manager with a proven track record of success transitioning into the medical field through a unique opportunity that highlighted exceptional customer service and relationship-building abilities. Recruited by a developer for a pioneering program at Banner, this journey has led to diverse roles within the healthcare sector, showcasing adaptability and a commitment to excellence. Passionate about leveraging extensive management experience to drive positive outcomes in the medical industry. Eager to contribute strategic insights and foster collaborative environments that enhance patient care and operational efficiency.

Overview

11
11
years of professional experience

Work History

Store Manager

Red Wing Shoes
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Patient Access Specialist

Mayo Clinic
08.2020 - 04.2023
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Providing excellent customer service by promptly answering patient inquiries.

Patient Care Representative

Banner Health
12.2017 - 08.2020
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
  • Delivered excellent patient experiences and direct care.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Worked with patients to schedule tests and procedures.

General Manager

Destination XL Group Inc.
03.2014 - 12.2016
  • Trained new employees on proper protocols and customer service standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Education

Associate of Science - Behavioral Science

Brazosport College
Lake Jackson, TX
08.1998

Skills

  • Improve Patient Care
  • Educate Patients
  • Patient Rights
  • Regulatory Compliance
  • Medical Billing and Collections
  • Patient Contact
  • Registration Processing
  • Performance Standards Compliance
  • EMR
  • Delinquent Accounts Monitoring
  • Appointment Confirmation
  • Patient Scheduling
  • Call Screening
  • Benefits Explanations
  • 50 WPM Typing Speed
  • Satisfaction Assessment and Tracking
  • Customer Satisfaction
  • Co-Payment Collection
  • Specialist Referrals
  • Multi-Line Telephone Systems
  • Team Collaboration
  • Patient Health Information Access
  • Money Handling
  • Referral Coordination
  • Reliability and Dedication
  • Team Leadership
  • Verbal and Written Communication
  • Insurance Information Collection
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership

Languages

Spanish
Elementary

Timeline

Store Manager

Red Wing Shoes
04.2023 - Current

Patient Access Specialist

Mayo Clinic
08.2020 - 04.2023

Patient Care Representative

Banner Health
12.2017 - 08.2020

General Manager

Destination XL Group Inc.
03.2014 - 12.2016

Associate of Science - Behavioral Science

Brazosport College

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Charity Rentz